NEVER AGAIN TERRIBLE SERVICE

so due to new level 4 lock down restrictions my Son is unable to visit gauteng and the appointment he had, now travel start will not refund me despite my request and explaining ths would have been a once of travel and he would not need to travel again, so email after email of trying to find a solution that i do not loose the money for this return flight, the have a better answer or things that need to be done there way. totally shocked how they insist you must choose another date or opt for a refund of R138 one way from R1400 ticket this is madness . after all the president made the rules.and restrictions and i can understand if you charge cancellation fee for somebody cancelling the flight that does not affect them under the restrictions put in place. but this was a social trip. and being abiding to the restrictions find it unfair that travel start will not hear me out nd either refund or let me change the passenger name fr a later date after informing them my son will not travel again. this is appalling , as being in the tourism industry i am sure never to deal with Travel start in the future when the tourism sector opens again .