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KC
Kim C

1 reviews | Active since Jul 2021

02 Jul 2021, 12:07

My last booking via Travelstart

Good Afternoon All, I have been trying to make changes to my booking since the president made the Level 4 announcement. There is absolutely no way of getting hold of someone to assist, no telephone number. Communicated via email and what's app, repeatedly receiving computer generated messages that don't match my query. System repeatedly sends me an error message saying that I have entered an invalid combination which is an error in the system

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Replies (3)
KC
Kim C's update02 Jul 2021, 12:21
Reviewer Update
Melissa Eksteen. Please reply to my message before the 5 July 2021 as Travelstart will be penalising me for not canceling before the travel date
Travelstart
Travelstart's reply04 Jul 2021, 08:56
Official
Hi Kim,

Thank you for reaching out and apologies for the delay in response. Due to travel restrictions our teams are receiving high volumes of queries.

I've called and left a voice message.  

No booking reference number was provided but I've searched using the email address you gave and located a booking for a passenger TERROSITA

I see you have since been assistanced by our team. 

If you are referring to another booking or should you have any further booking queries you welcome to use  our online contact form or email, whatsapp service or email:  help @  travelstart . com

Should you have contacted Melissa via email and waiting on a response you welcome to responds at:  feedback @  travelstart . com

Kind Regards,

Marcelle 


Travelstart
Travelstart's reply04 Jul 2021, 09:46
Official
Hi Kim, 

I have checked the booking and can see that you have been assisted. 

Please advise if you still require assistance.

Wishing you a lovely day further.

Kind Regards,
Melissa