1 reviews | Active since Oct 2013
My last booking ever
Hi there<br> <br> Your Travelstart Booking *** <br> Your Airline Booking Reference: YPNSHY <br> Ticket Number: ***<br> <br> I arrived at the airport yesterday only to be told you are not flying on Mondays. The next flight will be on Wednesday.<br> <br> They refuse me to use the internet to let my family know who will be fetching me from Naboomspruit. That was a cost of R 1200.00<br> <br> I just paid a taxi to the airport for $ 30. The staff member said he will take me back to town for R 300.00 which he did. Keep in mind he does not have the right permits to transport people.<br> <br> They said I must pay for a flight to Harare, look for accommodation pay for it and buy another ticket to SA in the morning.<br> <br> I had NO NO assitance to find accommodation and had not hear if I am now booked for WEDNESDAY.<br> <br> My medicadion was enough for 1 day and I had to pay the earth to get medication.<br> <br> It was the end of my trip and I have no clean clothes left nor did I budget for more expenses like food.<br> <br> Nore do have funds for the roaming on my phone.<br> <br> Can you please help me in a matter of urgency.<br> <br> Selomie Maritz<br> ***043<br> [Email Removed]
Thank you for bringing your concerns to our attention.
I have checked the booking and the airline seems not to have made any changes. However, when I check their website for bookings for Monday next week, there is no schedule.
Please accept our sincere apologies that we did not advise you of any changes. We can unfortunately only do so if the airline advises us that they have made changes, which was not done in this case.
We are currently following up with the airline and will be in touch with you directly with any updates on your rebooking.
Kind regards,
Nazley de Vos
Customer Relations Specialist
Thank you for bringing your concerns to our attention.
I have checked the booking and the airline seems not to have made any changes. However, when I check their website for bookings for Monday next week, there is no schedule.
Please accept our sincere apologies that we did not advise you of any changes. We can unfortunately only do so if the airline advises us that they have made changes, which was not done in this case.
We are currently following up with the airline and will be in touch with you directly with any updates on your rebooking.
Kind regards,
Nazley de Vos
Customer Relations Specialist