KT
Kim T
1 reviews | Active since Jul 2019
29 Jul 2019, 15:38
Ms. Elroy Rooi is the only shining light in that place.
What an awrful experience coating me alot of unnecessary additional money. One co sultant though Ms. ELROY ROOI went above and beyond and fixed and helped my situation to th3 best of her capacity. After countless emails and R300 airtime spent for holding on to get no help she is the only shining light in that place. Promote her fire the rest.
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Travelstart's replyOfficial
29 Jul 2019, 15:56Good afternoon Kim
Thank you for taking the time to provide feedback on your experience with Travelstart.
It is great to hear that you were happy with Elroy's fantastic customer service and I am sorry to hear you were not pleased with the rest of the staff. I will make sure Elroy's manager also knows about your amazing feedback.
If you would kindly send a private message with the number you had contacted us from, I will make sure we listen to the calls and provide the relevant feedback and coaching to those agents, to prevent this from happening in future.
Thank you again for your feedback and I hope you have an amazing day further.
Kind regards,
Melony at Travelstart
Travelstart's reply29 Jul 2019, 15:56
Official
Good afternoon Kim
Thank you for taking the time to provide feedback on your experience with Travelstart.
It is great to hear that you were happy with Elroy's fantastic customer service and I am sorry to hear you were not pleased with the rest of the staff. I will make sure Elroy's manager also knows about your amazing feedback.
If you would kindly send a private message with the number you had contacted us from, I will make sure we listen to the calls and provide the relevant feedback and coaching to those agents, to prevent this from happening in future.
Thank you again for your feedback and I hope you have an amazing day further.
Kind regards,
Melony at Travelstart