SH
Shado H
1 reviews | Active since Sept 2021
06 Sept 2021, 16:23
Ms
Travelstart **** they refused to refund or rebook for tickets that was booked in December 2020, R3000 yonke went to the drain
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Replies (2)
Travelstart's replyOfficial
07 Sept 2021, 23:39Hi Shado,
Thanks for reaching out and taking the time to voice your concerns.
We taken a look at the history and correspondence of your booking.
28 December 2020 (2 days before your flight) you contacted us requesting to cancel your booking. Our refunds team responded the same day advising as per the airlines policy provided to us:
"Please be advised, that Kulula is currently not processing any refunds on any of their Tickets.
Customers have the following options for tickets for original departure 14 March-30 Nov 2020
Rebook directly with kulula to travel between 11 Jan-30 Nov 2021
No rebooking fee but kulula will charge change in fare and taxes + they’ll need to have a credit card to pay in the difference when customer calls
If the same pax is travelling as original passenger they can call kulula on ***to rebook. They must have their original 161 ticket number and MN reference number when they call as well as a credit card for any possible change in fare and taxes. Kulula call centre is open Mon to Sun 07H00 – 19H00
Please contact Kulula directly before your original departure to make changes to the Booking. ""
No further correspondence was received from the customer.
Further information on multiple occuationsions were sent earlier this year when you reached out again via email where our team responded to your email queries:
Please be advised, that Kulula is not processing any refunds on any of their tickets.
Travelstart has no access to your original tickets as the airline took away our rights, please use the ticket number below and call the airline directly.
Our team also reached out to Kulula our team emailed you providing feedback on the information received from the airline:
""We received feedback from the airline regarding your booking.
They have advised that changes will not be permitted on your booking as the flight was not canceled before departure. They are not able to provide a waiver to allowing rebooking, unfortunately.
The passenger will need to book a new ticket for the dates and routing they wish to travel on.
We had hoped for a more positive outcome.""
As all airlines sit with the funds of the ticket we are governed by their policies and can only advise as per the airlines directives / rules which they have provided to us.
I regret that we are not able to waivery any airline policies.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
We taken a look at the history and correspondence of your booking.
28 December 2020 (2 days before your flight) you contacted us requesting to cancel your booking. Our refunds team responded the same day advising as per the airlines policy provided to us:
"Please be advised, that Kulula is currently not processing any refunds on any of their Tickets.
Customers have the following options for tickets for original departure 14 March-30 Nov 2020
Rebook directly with kulula to travel between 11 Jan-30 Nov 2021
No rebooking fee but kulula will charge change in fare and taxes + they’ll need to have a credit card to pay in the difference when customer calls
If the same pax is travelling as original passenger they can call kulula on ***to rebook. They must have their original 161 ticket number and MN reference number when they call as well as a credit card for any possible change in fare and taxes. Kulula call centre is open Mon to Sun 07H00 – 19H00
Please contact Kulula directly before your original departure to make changes to the Booking. ""
No further correspondence was received from the customer.
Further information on multiple occuationsions were sent earlier this year when you reached out again via email where our team responded to your email queries:
Please be advised, that Kulula is not processing any refunds on any of their tickets.
Travelstart has no access to your original tickets as the airline took away our rights, please use the ticket number below and call the airline directly.
Our team also reached out to Kulula our team emailed you providing feedback on the information received from the airline:
""We received feedback from the airline regarding your booking.
They have advised that changes will not be permitted on your booking as the flight was not canceled before departure. They are not able to provide a waiver to allowing rebooking, unfortunately.
The passenger will need to book a new ticket for the dates and routing they wish to travel on.
We had hoped for a more positive outcome.""
As all airlines sit with the funds of the ticket we are governed by their policies and can only advise as per the airlines directives / rules which they have provided to us.
I regret that we are not able to waivery any airline policies.
Kind Regards,
Marcelle
Travelstart's reply07 Sept 2021, 23:39
Official
Hi Shado,
Thanks for reaching out and taking the time to voice your concerns.
We taken a look at the history and correspondence of your booking.
28 December 2020 (2 days before your flight) you contacted us requesting to cancel your booking. Our refunds team responded the same day advising as per the airlines policy provided to us:
"Please be advised, that Kulula is currently not processing any refunds on any of their Tickets.
Customers have the following options for tickets for original departure 14 March-30 Nov 2020
Rebook directly with kulula to travel between 11 Jan-30 Nov 2021
No rebooking fee but kulula will charge change in fare and taxes + they’ll need to have a credit card to pay in the difference when customer calls
If the same pax is travelling as original passenger they can call kulula on ***to rebook. They must have their original 161 ticket number and MN reference number when they call as well as a credit card for any possible change in fare and taxes. Kulula call centre is open Mon to Sun 07H00 – 19H00
Please contact Kulula directly before your original departure to make changes to the Booking. ""
No further correspondence was received from the customer.
Further information on multiple occuationsions were sent earlier this year when you reached out again via email where our team responded to your email queries:
Please be advised, that Kulula is not processing any refunds on any of their tickets.
Travelstart has no access to your original tickets as the airline took away our rights, please use the ticket number below and call the airline directly.
Our team also reached out to Kulula our team emailed you providing feedback on the information received from the airline:
""We received feedback from the airline regarding your booking.
They have advised that changes will not be permitted on your booking as the flight was not canceled before departure. They are not able to provide a waiver to allowing rebooking, unfortunately.
The passenger will need to book a new ticket for the dates and routing they wish to travel on.
We had hoped for a more positive outcome.""
As all airlines sit with the funds of the ticket we are governed by their policies and can only advise as per the airlines directives / rules which they have provided to us.
I regret that we are not able to waivery any airline policies.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
We taken a look at the history and correspondence of your booking.
28 December 2020 (2 days before your flight) you contacted us requesting to cancel your booking. Our refunds team responded the same day advising as per the airlines policy provided to us:
"Please be advised, that Kulula is currently not processing any refunds on any of their Tickets.
Customers have the following options for tickets for original departure 14 March-30 Nov 2020
Rebook directly with kulula to travel between 11 Jan-30 Nov 2021
No rebooking fee but kulula will charge change in fare and taxes + they’ll need to have a credit card to pay in the difference when customer calls
If the same pax is travelling as original passenger they can call kulula on ***to rebook. They must have their original 161 ticket number and MN reference number when they call as well as a credit card for any possible change in fare and taxes. Kulula call centre is open Mon to Sun 07H00 – 19H00
Please contact Kulula directly before your original departure to make changes to the Booking. ""
No further correspondence was received from the customer.
Further information on multiple occuationsions were sent earlier this year when you reached out again via email where our team responded to your email queries:
Please be advised, that Kulula is not processing any refunds on any of their tickets.
Travelstart has no access to your original tickets as the airline took away our rights, please use the ticket number below and call the airline directly.
Our team also reached out to Kulula our team emailed you providing feedback on the information received from the airline:
""We received feedback from the airline regarding your booking.
They have advised that changes will not be permitted on your booking as the flight was not canceled before departure. They are not able to provide a waiver to allowing rebooking, unfortunately.
The passenger will need to book a new ticket for the dates and routing they wish to travel on.
We had hoped for a more positive outcome.""
As all airlines sit with the funds of the ticket we are governed by their policies and can only advise as per the airlines directives / rules which they have provided to us.
I regret that we are not able to waivery any airline policies.
Kind Regards,
Marcelle
SH
Shado H's updateReviewer Update
08 Sept 2021, 08:41
Firstly I have not contacted on 28 Dec, however I received the following email on 29 Dec....I have since waiting for travel start to come back to me as per the last paragraph
Hi there, Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled. If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. Please see below the new itinerary reflecting the changes made. MN 623 departs JNB on 30Dec20 at 1435 and arrives DUR on 30Dec20 at 1540 If you do not intend to travel regardless of whether your flight is within the next 72 hours or later, please look out for our email communications regarding placing your booking on hold. RegardsTeam Travelstart
I have never received any email from the above
Firstly I have not contacted on 28 Dec, however I received the following email on 29 Dec....I have since waiting for travel start to come back to me as per the last paragraph
Hi there, Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled. If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. Please see below the new itinerary reflecting the changes made. MN 623 departs JNB on 30Dec20 at 1435 and arrives DUR on 30Dec20 at 1540 If you do not intend to travel regardless of whether your flight is within the next 72 hours or later, please look out for our email communications regarding placing your booking on hold. RegardsTeam Travelstart
I have never received any email from the above
SH
Shado H's update08 Sept 2021, 08:41
Reviewer Update

Firstly I have not contacted on 28 Dec, however I received the following email on 29 Dec....I have since waiting for travel start to come back to me as per the last paragraph
Hi there, Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled. If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. Please see below the new itinerary reflecting the changes made. MN 623 departs JNB on 30Dec20 at 1435 and arrives DUR on 30Dec20 at 1540 If you do not intend to travel regardless of whether your flight is within the next 72 hours or later, please look out for our email communications regarding placing your booking on hold. RegardsTeam Travelstart
I have never received any email from the above
Firstly I have not contacted on 28 Dec, however I received the following email on 29 Dec....I have since waiting for travel start to come back to me as per the last paragraph
Hi there, Please be advised that the airline has made a schedule change to your trip and one (or more) of your upcoming flights has either been affected by a significant time change to the original departure or arrival time or has been cancelled. If your flight is within the next 72hrs and you intend to still travel within this period, please contact the airline directly for rebooking options. Please see below the new itinerary reflecting the changes made. MN 623 departs JNB on 30Dec20 at 1435 and arrives DUR on 30Dec20 at 1540 If you do not intend to travel regardless of whether your flight is within the next 72 hours or later, please look out for our email communications regarding placing your booking on hold. RegardsTeam Travelstart
I have never received any email from the above