Most unreliable and senseless agent on planet earth

I wish there was half a star to review Travelstart. In December I booked a flight from Cape Town to Doha through them which was cancelled by the airline due to Omnicron. Frustrated about this I tried calling them but there was no other means to get through to them but only WhatsApp and email which both were never answered/ rep****. 1 day I decided to drive all the way from Brackenfell to Cape Town to their offices which I almost missed them as they had just closed (12 midday)going to their end of year party but they were kind enough to attend to me and told me that the airline has cancelled all South African flights indefinitely and my ticket is not refundable but I can transfer it to someone else or redirect it from Qatar to South Africa should I choose to do so. This year Feb I again tried contacting them via convinient way (to them) "WhatsApp" which I had to keep my phone very close to me for 2 days before I could get a response to them. I wanted to transfer the ticket to my son but they told me this time that the ticket is not transferable but I can get a refund. I was promised to get an email to that regard with 72 hours max but I think they meant to say 72 days as I'm still waiting. Trying to contact them via WhatsApp, this time they have a telephone number that 1 can call but it's NEVER answered. The only time I can book with them again is when I have cash to throw in the trash can .