MOST HORRIBLE EXPEREINCE OF MY LIFE

<p>On 21 Nov 16, I booked a ticket from JHB to PE online and paid using my Visa Card and received confirmation of payment via my phone with twn separate deduction as they mentioned on their website that the Airline will debit their amount separate and also travelstart will debit their Admin fees separate too, in which I did not have a problem with it. On my way home I then receive an sms to say I had insufficient funds which to me that was bullshi as I had egnouh funds to purchase this ticket and the transation went through from my bank as i did check my balance and the money was debit. Due to lack of internet service at Home, I then waited for the morning to come through the office so I can sort this matter out, before making any call to travelstart I decided to first contact my bank in which they confirmed the amount paid via to travelstart from my account the day before and they even sent me a proof of payment. With my proof at hand I then called travelstart to sort out this issue on non payment, a gentleman by the name of Anele took my call in which after I explained my situation to him he then decided to put me through to their account department so they can assist me. Keelan was the lady whom I was then transferred too in that department in which I explained to her what transpered in which she then check and notice that some *********** person on their side decided to deduct less amount by R115.03 than what he was supposed to have deducted, in which after that discovery she then orders me to rebook the ticket again in which I then indicated to her that I wont do such as it means today Ill be required to pay a high amount than yesterday in which I feel the error was on their side not mine. So they need to sort it out and give me my confirmed e-ticket, after my instruction she then promise to sort it out and will give me a call. I waited for almost 2 hours without hearing anything from her, I then took the libery to call her to find out what was the verdict to my suprised I WAS TOLD THAT UNFORTUNATERLY THEY IS NOTTHING TRAVELSTART CAN ASSIST ME WITH AND ILL HAVE TO REBOOK MY TICKET AT A NEW RATE, I THEN REQUESTED TO SPEAK TO HER MANAGER, AVRIL IS THE NAME OF THE *********** MANAGER THAT HANGED THE PHONE ON MY EAR WHILE I WAS EXPALINING TO HER WAS HAD HAPPENED TO MY BOOKINGS. SORRY TO WRITE WITH BOLD LETTERS IS JUST THAT THIS WILL EXPLAIN HOW ANGRY I AM OF THE BAD, ***********, UMPROFESSIONAL, HORRIBLE EXPEREICE I RECEIVED FROM TRAVESTART AS A COMPANY AND ITS UNPROFESSIONAL EMPLOYEES AND AS FOR AVRIL BEING A MANAGER IN HER CAPACITY SHE NEED TO KNOW HOW TO DEAL WITH UNSATIFIED CUSTOMERS AS CUSTOMER SERVICE IS A 101/ BASIC KNOWLEDGE FOR A PERSON IN HER CAPACITY, THIS WAS MY LASTTIME I WOULD EVER USE TRAVELSTART FOR ANY OF MY BOOKING AND I ADVISE PEOPLE OUT THEIR TO BE CAREFUL WHEN DEALING WITH SUCH A DISGRACE COMPANY WITH ITS EMPLOYEES AS YOU WONT GET ANY HELP NOR ASSISTANCE IN ANY OF YOUR ISSUES AT THE END OF THE DAY. TRAVESTART IS A ********* SO USE OTHER WEBSITE THAT IT BELEIVE YOU ME, HOPE MY EXPEREINCE AND REVEIW REACH A MILLION OF PEOPLE SO THAT IT IS KNOW THAT TRAVELSTART IS A BAD, I MEAN BAD COMPANY TO DO ANY BUSINESS NOR TRANSCTION WITH THEM..... UNHAPPY FRUSTRATED CUSTOMER.</p>