More than 2 months and still waiting for refund.

I have booked a ticket via TravelStart on the 5th of December for a flight with CemAir on the 16th. When the 16th came along the flight was grounded and I had to make alternative arrangements (i.e. book another flight with SAA right there at the airport) that day. I wasn't notified of the fact that CemAir grounded their flights by TravelStart or CemAir.

I then notified TravelStart that the CemAir flight was grounded and that I wanted a refund for the ticket. They told me the refund would take about 6-8 weeks. After about 8 weeks I queried them again on this refund and apparently I had to send an email to a different email address and attach bank-statements as CemAir didn't do refunds via the remittance system anymore. Again, they didn't notify me of this during the time I waited.

I then followed up on this refund (it is now the 25th -- way past their initial 8 weeks estimate) and the person on the other side started this whole process over by checking what the refund amount it. I'm really frustrated at this point. Their service is in a terrible state. I'm suspecting that they don't really want to help me and that I'll never get my refund back. I won't be making use of them again when booking a flight.

They love to charge you an admin fee when you book a ticket with them. But, when it comes to actually sorting out any issues they suddenly disappear and won't get back to your emails etc.