CK
Chibuye K

1 reviews | Active since Feb 2017

07 Feb 2017, 10:15

Money ******

<p>My mother and sister booked a one way ticket to Zambia, they were at no point informed that if you not a citizen of your destination country, the airline( SAA ) will not allow you to bored. </p> <p> </p> <p>They were not allowed to bored the flight, when they went back for a refund they were told that travelstart will not refund them and they should take the issue up with SAA, if they didnt know this would happen then they are a very poor travel agent but I think they knew very well and I think this is some kind of **** they running just by judging the number of refund complaints on this site.</p> <p> </p> <p>I will make sure I tell everyone I know to stay away from this company. They up until now have not bothered to respond to queries about why not a single cent is being returned</p> <p> </p> <p>Booking reference is ZA ********** 4, hopefully someone will be able to explain why so much money has been taken.</p> <p> </p> <p> </p>

0
Replies (6)
Travelstart
Travelstart's reply07 Feb 2017, 13:20
Official

Dear Chibuye Kunda,

one of our consultants will be in contact with you shortly with regards to your request.

Kind regards,
***nor at Travelstart

Travelstart
Travelstart's reply07 Feb 2017, 13:20
Official

Dear Chibuye Kunda,

one of our consultants will be in contact with you shortly with regards to your request.

Kind regards,
***nor at Travelstart

CK
Chibuye K's update15 Feb 2017, 10:15
Reviewer Update

I would still like a detailed explaination on why we are getting back so little of the money we paid, you just give us back the tax, I am not satisfied. I want to know how you vultures are spliting the money with SAA. I refuse to believe that you people are getting nothing out of this

Travelstart
Travelstart's reply15 Feb 2017, 10:38
Official

Dear Chibuye Kunda,

one of our consultants will be in contact with you shortly with regards to your request.

Kind regards,
***nor at Travelstart

CK
Chibuye K's update15 Feb 2017, 13:15
Reviewer Update

Good day, I got a call from one of your agents claiming that they never recieved the email with the account number. We sent a mail and the response came on the 08/02/2017. I can attach screen shots, I expect by the end of the week you will refund the money, I am not interested in stories becuase I took it to mean that I am lying. You will not make me wait a day past friday

Travelstart
Travelstart's reply15 Feb 2017, 13:33
Official

Dear Chibuye Kunda,

one of our consultants will be in contact with you shortly with regards to your request.

Kind regards,
***nor at Travelstart