Mistake from Consultant

Due to incorrect information by one of the consultants of Travelstart my tickets were cancelled without me knowing about it.<br> <br> I spoke to the supervisor and he did absolutely nothing about it. I told him due to the fact that my tickets were cancelled the money needs to be released by them and this will take some time. And due to this I have to pay a fair that is way more expensive than what I would have paid had the consultant given me the right information.<br> <br> Regards<br> <br> Lafras Moolman