Misrepresentation and curruption
<p>Travelstart policy confirmed I covered for the service below.<br />Upgrade to a Rebookable Flight <br />Cancellation & Refund Assistance <br />Domestic Baggage and Personal Accident Insurance <br />Premium Service Package<br />I get to the air port and Kulula says you late with 10 minutes for my flight. Travelstart refuses to help with rebookable ticket and refused to refund my funds after I have requested for cancellation.<br />Horrible customer service and experience as I am demanding my R4813.00</p>
Dear Nkosinathi,
Thank you for your feedback, I certainly understand your frustration and appreciate the opportunity to comment on the flexi , cancellation and refund assistance.
The flexi ticket option covers a client for 1 free change which is for the penalty fee. The difference in airport taxes and airfare is for the clients own expense. This is advised under the information provided online.
Clients need to contact us directly in the event that they want to change their tickets. However, if the client has approached the airline directly to do the changes they can claim the change fee from us afterwards. All changes must be done PRIOR to original departure date on the ticket. In your case you were no show and did not qualify.
The cancellation and refund policy cover you in these circumstances :
Sudden illness of yourself or close relative leading to hospitalization
Accident or injury to yourself or close relative leading to hospitalization
Death of yourself or close relative
All the above are mentioned on our website under product and services.
Should you need further clarification, please do not hesitate to contact us.
Thanks and best regards.
Papy
Dear Nkosinathi,
Thank you for your feedback, I certainly understand your frustration and appreciate the opportunity to comment on the flexi , cancellation and refund assistance.
The flexi ticket option covers a client for 1 free change which is for the penalty fee. The difference in airport taxes and airfare is for the clients own expense. This is advised under the information provided online.
Clients need to contact us directly in the event that they want to change their tickets. However, if the client has approached the airline directly to do the changes they can claim the change fee from us afterwards. All changes must be done PRIOR to original departure date on the ticket. In your case you were no show and did not qualify.
The cancellation and refund policy cover you in these circumstances :
Sudden illness of yourself or close relative leading to hospitalization
Accident or injury to yourself or close relative leading to hospitalization
Death of yourself or close relative
All the above are mentioned on our website under product and services.
Should you need further clarification, please do not hesitate to contact us.
Thanks and best regards.
Papy