Megan Forbes saves the day

Our SAA flight was at 13h00 on 27/04/2026 as per our travelstart eticket. When we got to king Shaka, we were told our flight has been canceled by travelstart and moved to a later time of 14h40. Full stop. No other assistance. And we were also informed by the airline that to get into our original flight we will have to top up by R4000 for the 4 of us.

Megan Forbes of Travelstart sat with me on WhatsApp reassuring and finding out how this could happen. She informed me that as a 3rd party, they(Travelstart) cannot change passenger information without the passenger knowledge or consent. This information gave us the strength to seek clarity from a different SAA airline assistant.

We were eventually given back our flight by SAA ,albeit without an apology. The only available adjacent seats were emergency seats which we accepted as we wanted to get vack on time.

Thank you Megan for your empathy in wanting to understand our predicament and staying on until SAA came to their senses and we were able to board our original flight.

Megan Forbes went above and beyond to ensure that we got what we paid for and more. Thank you