Medical cancellation refund corrected

After having had an issue with getting assistance with my request to get refunded as per the medical cancelation refund that I was enquiring about for over a week via email, I am finally satisfied with the response I got following my Hello Peter complaint.

Mandisa from Travelstart reached out and acknowledged their slip-up and escalated the matter so that I did get the full refund that was due to me. I am awaiting the payment of the amount owed after I sent them my banking details, I am hopeful that it will be resolved soon.

Thanks, Mandisa and all involved, for rectifying my grievance. My hope is that this will be avoided in the future and that all agents be adequately trained on how to action the services Travelstart offers, as the misinformation and lack of response via email was very frustrating, and not every customer will think to escalate the matter on Hello Peter.