Massive Let Down

I have recently booked a flight through Travelstart, on or around 27 August 2018 (booking reference: I have recently booked a flight through Travelstart, on or around 27 August 2018 (booking reference: ZA ********** 4). Thereafter, I repeatedly checked my email to determine whether I had received my flight details, in order for me to relay this information to the individuals I was traveling with, however, I received no such flight confirmation. Upon checking a number of times, and finally resigning to the fact that I will in all likelihood receive such details closer to the time of my contemplated flight, I stopped checking. However, on 23 September, I was informed, by one of the individuals that I was traveling with, that they had experienced an irregularity with Travelstart - probing me to check my booking.

I checked my booking, particularly in my junk mail, obviously due to the generic nature of the email, to find that my booking had been cancelled. No reasons, no call, just a plain two line generic email. I have concrete plans to be in Thailand in November and this casual let down on behalf of Travelstart is simply unacceptable. One makes sacrifices and dedicates time when attempting to travel, it is a disgrace that a company tasked with assisting those individuals make those plans can be so lackluster and blase regarding their clients.

Seeing as my trip is booked for the upcoming month I would like some kind of resolution as soon as possible, if not today. I would want the same terms, or better, for my booking and for that booking to be finalized ASAP.). Thereafter, I repeatedly checked my email to determine whether I had received my flight details, in order for me to relay this information to the individuals I was traveling with, however, I received no such flight confirmation. Upon checking a number of times, and finally resigning to the fact that I will in all likelihood receive such details closer to the time of my contemplated flight, I stopped checking. However, on 23 September, I was informed, by one of the individuals that I was traveling with, that they had experienced an irregularity with Travelstart - probing me to check my booking.

I checked my booking, particularly in my junk mail, obviously due to the generic nature of the email, to find that my booking had been cancelled. No reasons, no call, just a plain two line generic email. I have concrete plans to be in Thailand in November and this casual let down on behalf of Travelstart is simply unacceptable. One makes sacrifices and dedicates time when attempting to travel, it is a disgrace that a company tasked with assisting those individuals make those plans can be so lackluster and blase regarding their clients.

Seeing as my trip is booked for the upcoming month I would like some kind of resolution as soon as possible, if not today. I would want the same terms, or better, for my booking and for that booking to be finalized ASAP.