Marketing flawed services - woodford car rental

On 12 November, 2015, I used Travelstart to book air tickets as well as a car rental. The hotel system was a mix up and I booked that directly with the hotel.<br> <br> Upon arrival at the airport, I went to Woodford Car Rentals and was told R4000 holding deposit is required (why was this not mentioned before). I swiped my card and R4000 was reserved for purchase. My contract. to which the receipt for the R4000 was stapled, stated I had booked a Suzuki Alto. Arriving at the collection point, I was given a Hyundai i10 manual, with no explanation, but I took it and went on my way. On Sunday I returned the vehicle. Then I received an emailed invoice for R430.57 that was promptly debited from my account. (The initial booking deposit was also promptly deducted prior to me leaving for Cape Town).<br> <br> Monday I enquired when my R4000 will be refunded. I was told it was only blocked, & a release request was sent to the bank on Sunday night. I should expect 24/48 hours. That came & went. No money. Nobody trying to assist either. My account reflects R4000 reserved and until someone somewhere pushes a button, I have no access to it. Travelstart - I trusted you to deal with reputable companies. Mistake!