AF
Adrie F

1 reviews | Active since Sept 2011

02 Jan 2022, 10:10

LOOK HOW TRAVELSTART *****S PEOPLE'S MONEY!!!

Dear Adrie,

We have received your inquiry about cancellation of the LIM to JNB (ONE WAY) flights for passengers:

Service fees :24.00 (nonrefundable)

Please find the refund quote below: Fare and Taxes :12741.00 Airline penalty : 4250.00 (I CONTACTED THE AIRLINE THERE IS NO PENALTIES DUE) Refundable amount:8491.00

Refunds usually take 12-15 weeks to be finalized for funds to reflect on your card, however due to the current worldwide crisis significant delays in the refund process should be expected.

If you wish to proceed with the cancellation, please confirm. The refund can be processed until 01 July 2022 when the ticket will expire.

Without confirmation from you, no cancellation will be actioned and no refund will be due.

To go ahead with the refund processing have your Travelstart reference ready and select the following option: COVID 19- Confirmation of refund quote received by clicking on this link : https://www.travelstart.co.za/lp/contact-us

Best regards, Refunds at Travelstart

TRAVELSTART IS NOT AVAILABLE TO ALLOW YOU TO USE THE FUNDS THEY ALREADY HAVE OF YOURS TO BOOK OTHER FLIGHTS EITHER!!! SOMEONE HAS TO HELP TO STOP THESE PEOPLE!!

0
Replies (1)
Travelstart
Travelstart's reply11 Jan 2022, 12:13
Official
Hi Adrie, thank you for reaching out to us.

I have checked the booking and can see that the original refund quote is no longer valid as it is from September. I have requested a requote and should you accept follow the steps on the email to have it actioned via the client contact form link.

Kind Regards,
Melissa