Long wait & rude consultant
I had to wait for 9 minutes before getting through to a consultant. When I was finally able to to speak to someone, she was unable to answer my question regarding a flight change and kept rudely repeating the same sentence. When I started to become impatient with her attitude, she hung up the phone.
Dear Liesl
Thank you for your feedback.
Please could you send me your contact details and booking reference via private message so that I can assist you and investigate.
Kind regards
Tamara
Dear Liesl
Thank you for your feedback.
Please could you send me your contact details and booking reference via private message so that I can assist you and investigate.
Kind regards
Tamara
Dear Liezl
Thank you so much for taking my call this morning.
I am glad that I could be of assistance in resolving this for your. Once again I do apologize on behalf of the agent who took your call earlier.
Many thanks
Tamara
Dear Liezl
Thank you so much for taking my call this morning.
I am glad that I could be of assistance in resolving this for your. Once again I do apologize on behalf of the agent who took your call earlier.
Many thanks
Tamara