SW
Sarah W
1 reviews | Active since Apr 2022
29 Apr 2022, 18:20
Little to no communication
Good day My email ***: booking *** - COVID ticket. ✔ Travelstart Help. Your case reference - [#711292]
This tickets been marked as completed but I have not received a response. I need to know what fees are involved in cancellation, so I can make an I formed decision on when to travel. Please would someone get back to us so we can plan our long awaited holiday
My experience has not been great over the last while. Travelstart use to have a chat function with agents online which was great, information was immediately supp****. regardless I have followed all the requests submitted the contact form, even got a login ticket, Travelstart Auto Response Re: Fwd: ✔ Travelstart Help. Your case reference - [#711292]
Helpful (0)
Replies (3)0
Replies (3)
Travelstart's replyOfficial
30 Apr 2022, 09:01Hi Sarah,
Thank you for reaching out to us.
Please note that the email ticket was marked completed due to it being answered and the agent then requested additional assistance from the relevant team. Please keep an eye on your emails, as the team will be sending a quote which requires you to revert as instructed .
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that the email ticket was marked completed due to it being answered and the agent then requested additional assistance from the relevant team. Please keep an eye on your emails, as the team will be sending a quote which requires you to revert as instructed .
Kind Regards,
Melissa
Travelstart's reply30 Apr 2022, 09:01
Official
Hi Sarah,
Thank you for reaching out to us.
Please note that the email ticket was marked completed due to it being answered and the agent then requested additional assistance from the relevant team. Please keep an eye on your emails, as the team will be sending a quote which requires you to revert as instructed .
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that the email ticket was marked completed due to it being answered and the agent then requested additional assistance from the relevant team. Please keep an eye on your emails, as the team will be sending a quote which requires you to revert as instructed .
Kind Regards,
Melissa
SW
Sarah W's updateReviewer Update
30 Apr 2022, 10:27Hi Melissa
Thank you very much for your response. Unfortunately the response received wasn't adequate. They advised me to send documents. I don't want a refund immediately I just want to know what the fee etc will be so I can make an informed decision in whether to cancel or travel. Appreciate if I could be advised. Thank you
Thank you very much for your response. Unfortunately the response received wasn't adequate. They advised me to send documents. I don't want a refund immediately I just want to know what the fee etc will be so I can make an informed decision in whether to cancel or travel. Appreciate if I could be advised. Thank you
SW
Sarah W's update30 Apr 2022, 10:27
Reviewer Update
Hi Melissa
Thank you very much for your response. Unfortunately the response received wasn't adequate. They advised me to send documents. I don't want a refund immediately I just want to know what the fee etc will be so I can make an informed decision in whether to cancel or travel. Appreciate if I could be advised. Thank you
Thank you very much for your response. Unfortunately the response received wasn't adequate. They advised me to send documents. I don't want a refund immediately I just want to know what the fee etc will be so I can make an informed decision in whether to cancel or travel. Appreciate if I could be advised. Thank you
Travelstart's replyOfficial
01 May 2022, 15:28Hi Sarah,
Thank you for your reply.
Our team have responded via email confirming your booking is with our refunds team who will be in contact via email.
Your booking has been marked as urgent.
As mentioned in the e-mail for any further refund queries you welcome to use our online contact form selecting either of the categories provided and in the message box you can put your refund query.
Your booking will be queued back to the refunds team to assist.
Kind Regards,
Marcelle
Thank you for your reply.
Our team have responded via email confirming your booking is with our refunds team who will be in contact via email.
Your booking has been marked as urgent.
As mentioned in the e-mail for any further refund queries you welcome to use our online contact form selecting either of the categories provided and in the message box you can put your refund query.
Your booking will be queued back to the refunds team to assist.
Kind Regards,
Marcelle
Travelstart's reply01 May 2022, 15:28
Official
Hi Sarah,
Thank you for your reply.
Our team have responded via email confirming your booking is with our refunds team who will be in contact via email.
Your booking has been marked as urgent.
As mentioned in the e-mail for any further refund queries you welcome to use our online contact form selecting either of the categories provided and in the message box you can put your refund query.
Your booking will be queued back to the refunds team to assist.
Kind Regards,
Marcelle
Thank you for your reply.
Our team have responded via email confirming your booking is with our refunds team who will be in contact via email.
Your booking has been marked as urgent.
As mentioned in the e-mail for any further refund queries you welcome to use our online contact form selecting either of the categories provided and in the message box you can put your refund query.
Your booking will be queued back to the refunds team to assist.
Kind Regards,
Marcelle