Literally the worst

This was the without a doubt the worst experience I have ever had while booking tickets online.

We (my GF and I ) originally booked the tickets and were issued with the confirmation but the names that appeared on the confirmation appeared with both of us having the same surname even though we're not married. We simply thought this was the way it appears on the confirmation Email and that the airline tickets would surely reflect the correct names as they appear on the profile we created.( We checked online again and sure enough our names appeared correctly) so we thought nothing more of it.

About three weeks later I had to change the dates of the flight due to an unforseen work related trip. The process of changing the dates was also incredibly painfull as their untrained staff read us their user manual when asking her to simply do her job and try find us replacement flights. While on the phone we asked them repeatedly to check on the names on the ticket as we were concerned now that they may have *****ed that up. And guess what, they had, surprise surprise.

So after paying the fees to have the flight dates changed plus their R598 "Admin fee per flight". We recieve the new confirmation with THE SAME incorrect names still on them. They had rebooked the tickets agian under the wrong names. This was after we insisted that they please change the names before rebooking.

They then refused to take responsibilty for the mistake and said that we had no choice but to pay for a whole new set of tickets so they could then cancel the originals and then we would eventually recieve a refund for part of those tickets.

I will never recommend or use this useless cash sinkhole of a booking service again. Do yourself a favour and go to the local travel agent or better yet, book them yourself directly with the airline.