1 reviews | Active since May 2012
Lies and pathetic customer service!
I purchased flight tickets through Travelstart on 10 Dec 2019. The tickets were then suspended for 2 years due to the pandemic. Emirates announced last year that the ticket validity will be extended to 3 years. I emailed Travelstart on 30 October 2021 to confirm if the tickets have been extended and they confirmed. I have email confirmation of this!
Here is a link to the Emirates website that states the tickets are valid for 3 years. This same link was sent to me by Travelstart. https://www.emirates.com/za/english/help/covid-19/ticket-options/
I was now planning to use my tickets in April 2022 and emailed Travelstart for rebooking to which they now state that my tickets are no longer valid and were only valid for 2 years.
It takes them 2 weeks to respond to an email which makes it impossible to make travel plans and now you guys want to keep my money and not issue my tickets yet I have clear evidence.
Thank you for reaching out to us.
I have tried to check the tickets and they are no longer available in our system. The Emirates condition is 3 years from original date of issue and we will have to reach out to the airline to verify the validity of the request and will revert on email. Please keep a look out for further correspondence.
Kind Regards,
Melissa
Thank you for reaching out to us.
I have tried to check the tickets and they are no longer available in our system. The Emirates condition is 3 years from original date of issue and we will have to reach out to the airline to verify the validity of the request and will revert on email. Please keep a look out for further correspondence.
Kind Regards,
Melissa