AC
Alex C
1 reviews | Active since Mar 2020
05 Mar 2020, 17:14
Lies and incompetence from Travelstart amidst Coronavirus crisis
Lies and incompetence from Travelstart amidst the Coronavirus crisis. Singapore Airlines offered to fully refund my flights to Japan and Travelstart tells me the opposite! Either Travelstart is incapable of obtaining the correct information from the airlines or Travelstart is lying on purpose to customers. Either way, this is disgusting service in a time of crisis!
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Travelstart's replyOfficial
09 Mar 2020, 08:57Good morning Alex
I trust you are well. Thank you for providing feedback on your recent flight booking with Travelstart and I do apologize for the delayed response.
I have checked your booking and I see that our Schedule Changes agent, Stacey-Lee, had contacted Singapore Airlines on the 05th March, asking for an authorization to process a full refund for your tickets.
A Reservations & Ticketing Agent from Singapore Airlines responded on the same day, with the following email:
Hi Stacey-Lee,
Regret , penalties shall apply as cancellation is voluntary.
Singapore Airlines schedule changes offers an alternative travel date and time.
Trust this clarifies.
Regards,I trust you are well. Thank you for providing feedback on your recent flight booking with Travelstart and I do apologize for the delayed response.
I have checked your booking and I see that our Schedule Changes agent, Stacey-Lee, had contacted Singapore Airlines on the 05th March, asking for an authorization to process a full refund for your tickets.
A Reservations & Ticketing Agent from Singapore Airlines responded on the same day, with the following email:
I also see that Stacey-Lee has sent you this information in a separate email on the same day, 05th March 2020:
I do understand this is not what you wanted to hear, but please note, Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
Please could you kindly respond to the email sent by Stacey-Lee, at your earliest convenience, so that your booking can be actioned accordingly.
Feel free to contact us, should you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Customer Relations Team
Travelstart's reply09 Mar 2020, 08:57
Official
Good morning Alex
I trust you are well. Thank you for providing feedback on your recent flight booking with Travelstart and I do apologize for the delayed response.
I have checked your booking and I see that our Schedule Changes agent, Stacey-Lee, had contacted Singapore Airlines on the 05th March, asking for an authorization to process a full refund for your tickets.
A Reservations & Ticketing Agent from Singapore Airlines responded on the same day, with the following email:
Hi Stacey-Lee,
Regret , penalties shall apply as cancellation is voluntary.
Singapore Airlines schedule changes offers an alternative travel date and time.
Trust this clarifies.
Regards,I trust you are well. Thank you for providing feedback on your recent flight booking with Travelstart and I do apologize for the delayed response.
I have checked your booking and I see that our Schedule Changes agent, Stacey-Lee, had contacted Singapore Airlines on the 05th March, asking for an authorization to process a full refund for your tickets.
A Reservations & Ticketing Agent from Singapore Airlines responded on the same day, with the following email:
I also see that Stacey-Lee has sent you this information in a separate email on the same day, 05th March 2020:
I do understand this is not what you wanted to hear, but please note, Travelstart operates as a third party and therefore, we need to adhere to the cancellation conditions as stipulated by each individual airline.
Please could you kindly respond to the email sent by Stacey-Lee, at your earliest convenience, so that your booking can be actioned accordingly.
Feel free to contact us, should you have any further questions or concerns.
Kind regards,
Melony at Travelstart
Customer Relations Team