CM
Chipo M
1 reviews | Active since Jul 2011
15 Dec 2021, 10:51
Lack of service from Travelstart
I am trying to get a date change for my trip scheduled for 16 December and have not received a response despite numerous webform queries, emails and DM's on twitter. i was told i would be attended to once within 72 hours of travel however a little over 24 hours to go and no answer. Lufthansa cannot assist with date change as it has to be done by the travel agent.
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Travelstart's replyOfficial
24 Dec 2021, 20:09Hi Chipo,
Thank you for taking my call.
I am happy to hear that you have been assisted with the booking request which we had received and am very sorry that it was so delayed in receiving a response from us.
Travelling is supposed to be a joyous experience and you were met with a stressful time. Our teams are working round the clock in order to reach all customer and we often make it and there are times where we miss the request due to the volumes of requests we are working through and we do take into consideration that the request were made prior to the departures of the flights and offer the correct options and conditions pertaining to the booking at hand.
I wish you a wonderful safe festive period.
Kind Regards,
Melissa
Thank you for taking my call.
I am happy to hear that you have been assisted with the booking request which we had received and am very sorry that it was so delayed in receiving a response from us.
Travelling is supposed to be a joyous experience and you were met with a stressful time. Our teams are working round the clock in order to reach all customer and we often make it and there are times where we miss the request due to the volumes of requests we are working through and we do take into consideration that the request were made prior to the departures of the flights and offer the correct options and conditions pertaining to the booking at hand.
I wish you a wonderful safe festive period.
Kind Regards,
Melissa
Travelstart's reply24 Dec 2021, 20:09
Official
Hi Chipo,
Thank you for taking my call.
I am happy to hear that you have been assisted with the booking request which we had received and am very sorry that it was so delayed in receiving a response from us.
Travelling is supposed to be a joyous experience and you were met with a stressful time. Our teams are working round the clock in order to reach all customer and we often make it and there are times where we miss the request due to the volumes of requests we are working through and we do take into consideration that the request were made prior to the departures of the flights and offer the correct options and conditions pertaining to the booking at hand.
I wish you a wonderful safe festive period.
Kind Regards,
Melissa
Thank you for taking my call.
I am happy to hear that you have been assisted with the booking request which we had received and am very sorry that it was so delayed in receiving a response from us.
Travelling is supposed to be a joyous experience and you were met with a stressful time. Our teams are working round the clock in order to reach all customer and we often make it and there are times where we miss the request due to the volumes of requests we are working through and we do take into consideration that the request were made prior to the departures of the flights and offer the correct options and conditions pertaining to the booking at hand.
I wish you a wonderful safe festive period.
Kind Regards,
Melissa