ZH
Zandile H
1 reviews | Active since Sept 2021
29 Sept 2021, 11:18
LACK OF COMMUNICATION
Worst service ever, they don't have a contact line whereby we can call them for urgent queries they have a whatsapp contact and they take their own sweet time to respond. Yesterday I was stranded at the airport and tried to contact travelstart and they only responded to me this morning telling me my flight was forfeited due to their negligence in not responding
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Replies (1)
Travelstart's replyOfficial
29 Sept 2021, 14:21Hi Zandile,
Thanks for reaching out and taking the time to voice your concerns.
We do apologise for the struggle in trying to reach our team via Whatsapp. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, so there might be a delay in responding to our customers. Please be assured we have all hands on deck responding as quickly and efficiently as possible.
Should a customer not be able to reach our team via our Whatsapp service we have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. ***
Looking at your booking I see you have since been in contact with one of our agents via our Whatsapp service who has assisted you via our online chat service.
We do advise customers the following on their e-ticket:
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines.
For last minute assistance if the passenger is at the airport the airline would have access to your booking and should be able to assist.
Your flight tickets on booking reference ending: 8925 has been submitted to the airline for a refund as per what was quoted by the agent via our chat service earlier.
I have called twice on the number provided and left a voice message.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
We do apologise for the struggle in trying to reach our team via Whatsapp. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, so there might be a delay in responding to our customers. Please be assured we have all hands on deck responding as quickly and efficiently as possible.
Should a customer not be able to reach our team via our Whatsapp service we have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. ***
Looking at your booking I see you have since been in contact with one of our agents via our Whatsapp service who has assisted you via our online chat service.
We do advise customers the following on their e-ticket:
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines.
For last minute assistance if the passenger is at the airport the airline would have access to your booking and should be able to assist.
Your flight tickets on booking reference ending: 8925 has been submitted to the airline for a refund as per what was quoted by the agent via our chat service earlier.
I have called twice on the number provided and left a voice message.
Kind Regards,
Marcelle
Travelstart's reply29 Sept 2021, 14:21
Official
Hi Zandile,
Thanks for reaching out and taking the time to voice your concerns.
We do apologise for the struggle in trying to reach our team via Whatsapp. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, so there might be a delay in responding to our customers. Please be assured we have all hands on deck responding as quickly and efficiently as possible.
Should a customer not be able to reach our team via our Whatsapp service we have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. ***
Looking at your booking I see you have since been in contact with one of our agents via our Whatsapp service who has assisted you via our online chat service.
We do advise customers the following on their e-ticket:
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines.
For last minute assistance if the passenger is at the airport the airline would have access to your booking and should be able to assist.
Your flight tickets on booking reference ending: 8925 has been submitted to the airline for a refund as per what was quoted by the agent via our chat service earlier.
I have called twice on the number provided and left a voice message.
Kind Regards,
Marcelle
Thanks for reaching out and taking the time to voice your concerns.
We do apologise for the struggle in trying to reach our team via Whatsapp. Due to Covid we are receiving high volumes of booking queries, with many customers trying to get assistance, so there might be a delay in responding to our customers. Please be assured we have all hands on deck responding as quickly and efficiently as possible.
Should a customer not be able to reach our team via our Whatsapp service we have also made the following options available to our customer to reach us:
1. Online contact form: https://www.travelstart.co.za/lp/contact-us
2. ***
Looking at your booking I see you have since been in contact with one of our agents via our Whatsapp service who has assisted you via our online chat service.
We do advise customers the following on their e-ticket:
The standard check-in time is 2 hours before departure and we strongly recommend that you check-in early. Airlines may close their check-in 1 hour before scheduled time of departure and fully reserve the right to refuse boarding to any passengers who do not comply with these check-in deadlines.
For last minute assistance if the passenger is at the airport the airline would have access to your booking and should be able to assist.
Your flight tickets on booking reference ending: 8925 has been submitted to the airline for a refund as per what was quoted by the agent via our chat service earlier.
I have called twice on the number provided and left a voice message.
Kind Regards,
Marcelle