Lack of after sale service

I am writing to request the cancellation of my booking, as the ceremony for which the travel was arranged has unfortunately been cancelled.

Despite several attempts, I have been unable to process the cancellation:

The operator I contacted was unable to provide assistance.

Your website’s cancellation function does not accept my booking reference number (as provided by you).

It is disappointing that while making a booking is simple, resolving issues such as cancellations proves extremely difficult. At this stage, I feel that Travelstart is unwilling to assist, which is unacceptable.

I therefore urgently request:

Immediate cancellation of my booking.

Written confirmation of the cancellation. I kindly request that you resolve this matter promptly and provide confirmation within 7 business days. Should I not receive a satisfactory response, I will be left with no choice but to escalate the matter further.