KF
Karen F
1 reviews | Active since Mar 2021
03 Mar 2021, 14:55
Karen Fick
The worst Company to deal with during the Covid pandemic. We paid for our flights (ZA***6) to Bali in April 2021. Now that we want to make changes to our flights, we get the run around, no one comes back to us. Travelstart states that we now have to make another payment of R16 422.64. This additional amount that we have to pay is more than we have paid for our original flight booking (R15 939.95). I have send numerous request as to why the additional cost and to give me a breakdown of the flights difference. To date no response. There is also no one that you can phone to speak to, this also been requested numerous times.
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Travelstart's replyOfficial
03 Mar 2021, 17:42Hi Karen,
Thanks for reaching out and I sincerely regret to hear that you were dissatisfied with the service provided by Travelstart when it came to a change request.
The change fee quoted will always be according to the seat and fare availability on the requested date and/or time. Our Amendments team recalculates the fare according to the availability and the fare restrictions regarding applicable change fees and upgrades, where required.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done. A fare that is available now may not be available later due to the fact that the global reservations system is available to all worldwide.
Once a ticket is purchased the fare restrictions become applicable.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines rules and regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies I'm afraid.
I see the last quote emailed was SENT # 04:50:23 Fri, 04 Dec 20
One of our agents responded to your email sent in January advising, I have checked the airline fare rules regarding your ticket, and changes are permitted. If the same class fare is not available the airline will charge the difference in fare and taxes.
If one is flexible with their dates of travel you are welcome to send new dates through and our team will look at the updated airline directives as well as seat availability and advise accordingly.
I will also give you a call shortly to assist over the phone should you have any other questions.
Kind Regards,
Marcelle
Thanks for reaching out and I sincerely regret to hear that you were dissatisfied with the service provided by Travelstart when it came to a change request.
The change fee quoted will always be according to the seat and fare availability on the requested date and/or time. Our Amendments team recalculates the fare according to the availability and the fare restrictions regarding applicable change fees and upgrades, where required.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done. A fare that is available now may not be available later due to the fact that the global reservations system is available to all worldwide.
Once a ticket is purchased the fare restrictions become applicable.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines rules and regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies I'm afraid.
I see the last quote emailed was SENT # 04:50:23 Fri, 04 Dec 20
One of our agents responded to your email sent in January advising, I have checked the airline fare rules regarding your ticket, and changes are permitted. If the same class fare is not available the airline will charge the difference in fare and taxes.
If one is flexible with their dates of travel you are welcome to send new dates through and our team will look at the updated airline directives as well as seat availability and advise accordingly.
I will also give you a call shortly to assist over the phone should you have any other questions.
Kind Regards,
Marcelle
Travelstart's reply03 Mar 2021, 17:42
Official
Hi Karen,
Thanks for reaching out and I sincerely regret to hear that you were dissatisfied with the service provided by Travelstart when it came to a change request.
The change fee quoted will always be according to the seat and fare availability on the requested date and/or time. Our Amendments team recalculates the fare according to the availability and the fare restrictions regarding applicable change fees and upgrades, where required.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done. A fare that is available now may not be available later due to the fact that the global reservations system is available to all worldwide.
Once a ticket is purchased the fare restrictions become applicable.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines rules and regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies I'm afraid.
I see the last quote emailed was SENT # 04:50:23 Fri, 04 Dec 20
One of our agents responded to your email sent in January advising, I have checked the airline fare rules regarding your ticket, and changes are permitted. If the same class fare is not available the airline will charge the difference in fare and taxes.
If one is flexible with their dates of travel you are welcome to send new dates through and our team will look at the updated airline directives as well as seat availability and advise accordingly.
I will also give you a call shortly to assist over the phone should you have any other questions.
Kind Regards,
Marcelle
Thanks for reaching out and I sincerely regret to hear that you were dissatisfied with the service provided by Travelstart when it came to a change request.
The change fee quoted will always be according to the seat and fare availability on the requested date and/or time. Our Amendments team recalculates the fare according to the availability and the fare restrictions regarding applicable change fees and upgrades, where required.
Fares are quite complicated and fare displays depend entirely on the airline seat availability per booking class(fare class) at the time that a search/request is done. A fare that is available now may not be available later due to the fact that the global reservations system is available to all worldwide.
Once a ticket is purchased the fare restrictions become applicable.
I regret you are not happy with the amendment quote emailed however we are governed by the airlines rules and regulations. As these funds go directly to the airline we are not permitted to wavier any airline policies I'm afraid.
I see the last quote emailed was SENT # 04:50:23 Fri, 04 Dec 20
One of our agents responded to your email sent in January advising, I have checked the airline fare rules regarding your ticket, and changes are permitted. If the same class fare is not available the airline will charge the difference in fare and taxes.
If one is flexible with their dates of travel you are welcome to send new dates through and our team will look at the updated airline directives as well as seat availability and advise accordingly.
I will also give you a call shortly to assist over the phone should you have any other questions.
Kind Regards,
Marcelle