Just overall bad service from Travelstart

I have been let down by Travelstart not once but three times now if not more. 2020 - there were no guidance from Travelstart regarding unused tickets for covid and we lost our refund eventually. 2023 - I book tickets for 2 elderly people to fly international, requested wheelchair assistance which was never booked I had to request it again when I got to the airport. Then we had to change 1 passengers' ticket to come home earlier again asked for wheelchair assistance was never booked. Being use to Travelstart not booking wheelchair assistance I again asked for wheelchair assistance for the other passenger coming home - what happened got to the airport and nothing was booked. Then I'm not even getting into all the issues we had to try and move a ticket or rebook a ticket from the otherside of the world. All Travelstart worries about is getting their money - next time I'll rather just pay extra money and book directly with an airline than go through any type of travel agency