Just disappointed

Yesterday, I booked a return ticket, intending to travel from Durban to Johannesburg in the morning and return from Johannesburg to Durban in the afternoon . However, upon receiving the confirmation email, I realized that the itinerary was incorrect.

Unfortunately, while on my way to the airport, my phone battery died. I had copied the booking reference number on a piece of paper, hoping this would be sufficient to receive help from the airline staff. However, when I arrived at the airport, the staff informed me that they were unable to assist me using the Travelstart reference number. I explained my situation and asked if they could retrieve the booking using my ID, especially since there was still time to make adjustments, but my request was denied.

As a result, I was forced to purchase a new ticket at my own expense, which was extremely frustrating and disappointing especially considering the issue stemmed from an incorrect booking and a lack of support on-site despite having the travelstat reference number.