1 reviews | Active since Sept 2016
Just after the money and no help whatsoever after the fact
<p>Firstly, I made a flight booking through travelstart and they sent the confirmation with no airline reference number which causes a lot of stress on the day of travel due to not being able to get hold of anyone at the emergency contact number which was provided. They said they were open from 10am and at 10:20am there was no answer on the other side.</p> <p> </p> <p>Secondly, I made a car reservation through them for a business trip and I needed to return the car earlier due to change in business plans. But I am unable to get the credit because it was apparently sold as a package. This is ridiculous considering the overall purpose of renting a car is due to its flexibility. They work with car trawler. The service in this area is appaling. </p> <p> </p> <p>My recommendation please deal with the service providers directly.</p>
Hi Suja,
Thank you very much for the feedback.
I regret that you had problems with the airline reference number. I have checked and your Ticket email was sent within 30 minutes of the booking being made on our website. This Ticket email contains the airline reference number.
Please note that our emergency number is only open from 13h00 on a Saturday as our normal office hours line is available between 09h00 and 13h00 on Saturdays.
The car rental voucher indicates that changes/cancellations to the car rental can only be done up to 24 hours prior to collection of the vehicle. Any cancellations after this deadline with be non-refundable. The information is also stipulated in the Terms and Conditions provided during the online booking process.
I trust that the information above has provided clarification.
Kind regards,
Nazley de Vos
Hi Suja,
Thank you very much for the feedback.
I regret that you had problems with the airline reference number. I have checked and your Ticket email was sent within 30 minutes of the booking being made on our website. This Ticket email contains the airline reference number.
Please note that our emergency number is only open from 13h00 on a Saturday as our normal office hours line is available between 09h00 and 13h00 on Saturdays.
The car rental voucher indicates that changes/cancellations to the car rental can only be done up to 24 hours prior to collection of the vehicle. Any cancellations after this deadline with be non-refundable. The information is also stipulated in the Terms and Conditions provided during the online booking process.
I trust that the information above has provided clarification.
Kind regards,
Nazley de Vos
Dear Nazley
Thank you for your immediate response.
I am happy to forward you the ticket cofirmation received with no reference number in it in seperate correspondence if you so wish.
And thank you for the clarification regarding the car rental voucher. It will better suit my needs to work with the rental companies directly in future.
With best wishes
Suja
Dear Nazley
Thank you for your immediate response.
I am happy to forward you the ticket cofirmation received with no reference number in it in seperate correspondence if you so wish.
And thank you for the clarification regarding the car rental voucher. It will better suit my needs to work with the rental companies directly in future.
With best wishes
Suja