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Razeena H

1 reviews | Active since Nov 2020

12 Nov 2020, 23:25

Itinerary Changed to 16hrs connection time!

Made a booking with them for JNB-RUH for 5-Dec, received an email today stating itinerary changes, which now has increased my connection time from 3h:55m to over 16hrs, totally ridiculous! Yet when searching flights on the Travelstart site, the results still show my initial booking, hence they are still advertising a flight that is no longer available. I then decided to contact the airline directly (Emirates), they offered to change my flight at no cost to a lesser connection time, I have the full transcript of the conversation. Can someone from Travelstart contact me to assist with this, as Emirates said that Travelstart needs to change it from their side.

0
Replies (9)
Travelstart
Travelstart's reply13 Nov 2020, 10:59
Official
Good day Rezeena

Thank you for your feedback and and for taking my call earlier.

As discussed we have the schedule changes Team are getting authorization from the airline for the shorter connection at 16:40 and STPC for the layover. Our Schedule changes Team will 
get in touch during the day with an update.

Please accept my apologies for the confusion and frustration.

Wishing you a wonderful day further!

Thank you and kind regards
Travelstart 






RH
Razeena H's update14 Nov 2020, 17:06
Reviewer Update
Good day

Thanks for the above reply, however your Schedule changes Team still hasn't contacted me with an update.
Travelstart
Travelstart's reply15 Nov 2020, 08:20
Official
Good Day Razeena,

Thank you for your reply.

I've looked at your booking and see our Schedule Changes team have reached out to Emirates and currently waiting a reply.

Due to the high volumes of booking queries they are receiving and airline working on skeleton staff there might be a delay in receiving a response.

As soon as our Schedule Changes team receive a reply from Emirates they will be in touch.

Kind Regards,

Travelstart 
RH
Razeena H's update16 Nov 2020, 12:50
Reviewer Update
I've just chatted to Emirates (chat script available) and they again confirmed that their is no authorisation and no fee required to effect the change to the earlier connection time. I've tried calling Travelstart and keep getting cut off each time. This whole back and forth is adding to my health condition and causing more anxiety. Can someone from you team call me with an update.
Travelstart
Travelstart's reply16 Nov 2020, 13:34
Official
Good day Razeena

Thanks  for reaching  out and sorry you have been struggling to reach us.

I have checked your booking and see that you have been in contact with our a agent from schedule changes Team . He has since contacted the airline to get that authorization to book that particular flight. 

I have also called the airline to make sure the booking is being handled, they have advised that we can update your tickets to the sooner connection at no additional cost, however that particular flight is still subject to government approval and therefor could possible have a schedule change closer to departure.  This is also why the later flight was rebook instead, as it has already been approved by government. 

The agent from the schedule changes team will be calling you to clarify that information before proceeding to update your tickets.

Wishing you a wonderful day further!

Thank you and kind regards
Travelstart 

 

 
RH
Razeena H's update19 Nov 2020, 15:49
Reviewer Update
Good day, thank you for replying, I was contacted by Cyrus and he was able to update my tickets to the earlier connection. However I still have been given feedback on the STPC for the layover.

Regards
Travelstart
Travelstart's reply19 Nov 2020, 16:48
Official
Hi there Razeena

Thank you for your feedback , 

I am pleased that they have assisted you in updating your flights to a more convenient time.

The STPC will take a bit longer to confirm, as we need to wait for the airline to finalize those details. Once we have feedback from the airline the team will forward it through to you immediately.

Thank you and again for your patience.

Hope you have a wonderful day further!

Kind Regards
Travelstart 
RH
Razeena H's update03 Dec 2020, 20:56
Reviewer Update
Still no feedback from the Travelstart on the STPC, theres less than 24 hrs to my flight, a response on the promised feedback will be appreciated!
Travelstart
Travelstart's reply04 Dec 2020, 14:44
Official
Hi there 

Thank you kindly for your response and patience. 

I apologize for the delay in response regarding the Emirates STPC ,  it seem the airline perhaps got the information a bit confused regarding your STPC. 

I checked the airlines latest directive and they have advised that STPC is not offered to passengers with South African Passports , this is due to immigration restrictions unfortunately. I am not sure why the airline informed you otherwise as these are their restrictions. 

When I checked your booking I see the schedule changes Team has informed of this and also of additional changes made by the airline to your flight . 

I wish you a safe flight and a wonderful day further!

Thank you 
Travelstart