Is Travelstart ghosting their clients??

Myself and a friend have a pending/suspended booking that we are trying reschedule for 2022. Combined, we have sent through about 6 emails trying to sort this out before the end of 2021 but we have not heard a word from anyone from Travelstart. We have several cases numbers between the 2 of us. This is an extremely time sensitive booking so we need to this resolved before the new year.

Can an agent from Travelstart please be in contact with us. We are not happy. We have spent a lot of money over the years with Travelstart including this trip we booked in over a year ago, and have always received good service, this time however we are NOT HAPPY.