IS TRAVELSTART CLOSING DOWN? NO COMMUNICATION
IS TRAVELSTART CLOSING DOWN ? ,ALL TELEPHONE COMMUNICATIONS CANCELLED I HAVE SPEND R40 000 ON TICKETS AND FLIGHT OF KLM CANCELLED ,BEEN TRYING FOR 2 DAYS NO RESPONSE AWAITING A REFUND OF R15000 BUT ABSOLUTELY NO RESPONSE .BE CAREFUL IF COMPANIES START SIDELINE THEIR CUSTOMERS AND NOT WILLING TO COMMUNICATE BY PHONE THATS RED FLAG,WHERE IS THE TIMES WHEN CUSTOMERS WERE TREATED LIKE KINGS ,TOTALLY UNACCEPTABLE SERVICE .
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Replies (6)
Travelstart's replyOfficial
23 Dec 2020, 17:26Good day
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I see that our amendments Team has been made aware of the changes you wish to make on your reservation. I have escalated the reservation to urgent for them to prioritize accordingly and you should get your quote sometime today.
I hope that this gives you some clarity on some of the frustrations.
Wishing you and your family a safe festive season.
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I see that our amendments Team has been made aware of the changes you wish to make on your reservation. I have escalated the reservation to urgent for them to prioritize accordingly and you should get your quote sometime today.
I hope that this gives you some clarity on some of the frustrations.
Wishing you and your family a safe festive season.
Thank you and kind regards
Travelstart
Travelstart's reply23 Dec 2020, 17:26
Official
Good day
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I see that our amendments Team has been made aware of the changes you wish to make on your reservation. I have escalated the reservation to urgent for them to prioritize accordingly and you should get your quote sometime today.
I hope that this gives you some clarity on some of the frustrations.
Wishing you and your family a safe festive season.
Thank you and kind regards
Travelstart
Thank you so much for taking the time to provide us with your feedback.
So sorry you have been struggling to reach us. Due to Covid 19 Pandemic reaching its second wave in most countries we are receiving high volumes of booking queries, with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist more than one customer at a time quicker and efficiently.
Our customers are also able to reach us via email, we have a team managing our inbox's 7 days a week - responding to customer queries as well as via our online chat service Monday - Friday 9am - 5pm and Saturday 9am-1pm.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I see that our amendments Team has been made aware of the changes you wish to make on your reservation. I have escalated the reservation to urgent for them to prioritize accordingly and you should get your quote sometime today.
I hope that this gives you some clarity on some of the frustrations.
Wishing you and your family a safe festive season.
Thank you and kind regards
Travelstart
's updateReviewer Update
23 Dec 2020, 17:28THANK YOU FOR THE RESPONSE AT LAST ,NO NEED A REFUND AS BOOKING HAS ALREADY BEING MADE ,WE COULD NOT WAIT ANY LONGER ,THANK YOU ,PLEASE CONTACT ME IF YOU NEED MORE DETAIL
's update23 Dec 2020, 17:28
Reviewer Update
THANK YOU FOR THE RESPONSE AT LAST ,NO NEED A REFUND AS BOOKING HAS ALREADY BEING MADE ,WE COULD NOT WAIT ANY LONGER ,THANK YOU ,PLEASE CONTACT ME IF YOU NEED MORE DETAIL
's updateReviewer Update
23 Dec 2020, 17:30WE MADE A DIRECT BOOKING AT BRITISH AIRWAYS ,AS WE DID NOT KNOW IF YOU WILL RESPOND
's update23 Dec 2020, 17:30
Reviewer Update
WE MADE A DIRECT BOOKING AT BRITISH AIRWAYS ,AS WE DID NOT KNOW IF YOU WILL RESPOND
's updateReviewer Update
23 Dec 2020, 17:33PLEASE CONFIRM THE REFUND AND PROOF ON EMAIL
's update23 Dec 2020, 17:33
Reviewer Update
PLEASE CONFIRM THE REFUND AND PROOF ON EMAIL
's updateReviewer Update
23 Dec 2020, 17:43PLEASE ASSIST WITH VOUCHER AS THE FOLLOWING TRAVELLER HAS TESTED POSITIVE FOR COVID *** BLOEM -CPT 25TH
's update23 Dec 2020, 17:43
Reviewer Update
PLEASE ASSIST WITH VOUCHER AS THE FOLLOWING TRAVELLER HAS TESTED POSITIVE FOR COVID *** BLOEM -CPT 25TH
Travelstart's replyOfficial
24 Dec 2020, 13:33Hi Loesch,
Thank you for taking my calls.
As discussed the most up to date information received from KLM is as follows:
Following new changes in regulations from the Dutch government released yesterday evening, KLM confirms to operate all passenger flights from South Africa to Amsterdam from 23 December 2020 and onwards as initially planned.
A Negative PCR test is a new requirement when travelling on KLM- Passengers will be denied boarding if they do not have a negative test result, whether they are in transit, or their end destination is AMS.
I have also suspended your sister in-laws flights on Airline as requested and sent an email.
We ask that you keep checking the airlines website or contact them direct. We have reached out to KLM who advised their call center is quite should you wish to keep checking the status of the flight.
Wishing you and your family best wishes over the festive season.
Kind Regards
Marcelle
Thank you for taking my calls.
As discussed the most up to date information received from KLM is as follows:
Following new changes in regulations from the Dutch government released yesterday evening, KLM confirms to operate all passenger flights from South Africa to Amsterdam from 23 December 2020 and onwards as initially planned.
A Negative PCR test is a new requirement when travelling on KLM- Passengers will be denied boarding if they do not have a negative test result, whether they are in transit, or their end destination is AMS.
I have also suspended your sister in-laws flights on Airline as requested and sent an email.
We ask that you keep checking the airlines website or contact them direct. We have reached out to KLM who advised their call center is quite should you wish to keep checking the status of the flight.
Wishing you and your family best wishes over the festive season.
Kind Regards
Marcelle
Travelstart's reply24 Dec 2020, 13:33
Official
Hi Loesch,
Thank you for taking my calls.
As discussed the most up to date information received from KLM is as follows:
Following new changes in regulations from the Dutch government released yesterday evening, KLM confirms to operate all passenger flights from South Africa to Amsterdam from 23 December 2020 and onwards as initially planned.
A Negative PCR test is a new requirement when travelling on KLM- Passengers will be denied boarding if they do not have a negative test result, whether they are in transit, or their end destination is AMS.
I have also suspended your sister in-laws flights on Airline as requested and sent an email.
We ask that you keep checking the airlines website or contact them direct. We have reached out to KLM who advised their call center is quite should you wish to keep checking the status of the flight.
Wishing you and your family best wishes over the festive season.
Kind Regards
Marcelle
Thank you for taking my calls.
As discussed the most up to date information received from KLM is as follows:
Following new changes in regulations from the Dutch government released yesterday evening, KLM confirms to operate all passenger flights from South Africa to Amsterdam from 23 December 2020 and onwards as initially planned.
A Negative PCR test is a new requirement when travelling on KLM- Passengers will be denied boarding if they do not have a negative test result, whether they are in transit, or their end destination is AMS.
I have also suspended your sister in-laws flights on Airline as requested and sent an email.
We ask that you keep checking the airlines website or contact them direct. We have reached out to KLM who advised their call center is quite should you wish to keep checking the status of the flight.
Wishing you and your family best wishes over the festive season.
Kind Regards
Marcelle