DB
Duane B
1 reviews | Active since May 2021
17 May 2021, 11:42
Is there anybody out there?
It's absolutely impossible to speak to a human being with this company. I took a voucher for a ticket that could not be used during covid. I'd like the voucher extended or a refund of my money and the bot says I have to deal wit the airline. The airline says i have to deal with the agent as the payment was made through the agent.
The wattsapp line is totally useless as it's just a set of pr programmed responses.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
17 May 2021, 13:25Hi Duane,
Thank you for taking my call.
I am very sorry that you have had a difficult time in resolving your query and that the airline had advised you would need to deal with us in order to have it resolved. I have since put your query forward to the relevant team and am waiting on their response on how to proceed.
I will be giving you a call back and an email once I have concluded the request.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
I am very sorry that you have had a difficult time in resolving your query and that the airline had advised you would need to deal with us in order to have it resolved. I have since put your query forward to the relevant team and am waiting on their response on how to proceed.
I will be giving you a call back and an email once I have concluded the request.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Travelstart's reply17 May 2021, 13:25
Official
Hi Duane,
Thank you for taking my call.
I am very sorry that you have had a difficult time in resolving your query and that the airline had advised you would need to deal with us in order to have it resolved. I have since put your query forward to the relevant team and am waiting on their response on how to proceed.
I will be giving you a call back and an email once I have concluded the request.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
Thank you for taking my call.
I am very sorry that you have had a difficult time in resolving your query and that the airline had advised you would need to deal with us in order to have it resolved. I have since put your query forward to the relevant team and am waiting on their response on how to proceed.
I will be giving you a call back and an email once I have concluded the request.
Wishing you a good day further.
Kind Regards,
Melissa Eksteen
DB
Duane B's updateReviewer Update
17 May 2021, 13:31Thank you Melissa.
I'll report back on here once the matter has been resolved on way or another.
Duane
I'll report back on here once the matter has been resolved on way or another.
Duane
DB
Duane B's update17 May 2021, 13:31
Reviewer Update
Thank you Melissa.
I'll report back on here once the matter has been resolved on way or another.
Duane
I'll report back on here once the matter has been resolved on way or another.
Duane