Hellopeter
Share Your Experience
JR
Jean R

1 reviews | Active since Jul 2016

30 Jun 2021, 08:54

Ineffective

I had to change my flight, car hire and hotel bookings. All was changed and sorted except for the return flight. The Travelstart system has no agents to speak to on the phone. The automated service ends up at the same conclusion i.e. fill in a contact form but the only correspondence is email. The fact that everything except this flight has been sorted is a testimony to how useless this system is.

0
Replies (2)
Travelstart
Travelstart's reply30 Jun 2021, 09:44
Official
Hi Jean,

Thank you for reaching out to us.

I have checked the booking and can see that an agent had called this morning and assisted with the change of the return flight. The payment link had been resent. The link was not updated to collect the payment today, but I have since corrected this and you may action the payment now.

Please let me know if you need further assistance.

Wishing you a good day further.

Kind Regards,
Melissa 
JR
Jean R's update30 Jun 2021, 10:33
Reviewer Update
Hi Melissa,

I made the payment yet received no confirmation.

Please assist.