CvdP
Cliff van der Poll
1 reviews | Active since Nov 2018
12 Nov 2018, 04:25
Incorrect Booking by *********** staff
WE booked 2 overseas tickets and paid for them. All we received was conformation that the tickets would be processed in due course. The 1 ticket came with the correct booking. and the 2 nd booking came through with an incorrect return leg. They have managed to book the second person to fly 3 hrs east and them 8 hrs west instead of 1 4,5 hrs west. If you are in Travel game shouldn't you know that a return from Adelaide to JHB is either Sidney-JHB or Perth-JHB and NOT Sydney-Perth-Johannesburg. They apparently can't fix their incorrect booking.... What a bunch of IDIOTS !!!!
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
12 Nov 2018, 07:52 Good day, Cliff
Thank you for your feedback.
Please allow me to investigate and I will get back to you.
Kind regards
Melony at Travelstart
Thank you for your feedback.
Please allow me to investigate and I will get back to you.
Kind regards
Melony at Travelstart
Travelstart's reply12 Nov 2018, 07:52
Official
Good day, Cliff
Thank you for your feedback.
Please allow me to investigate and I will get back to you.
Kind regards
Melony at Travelstart
Thank you for your feedback.
Please allow me to investigate and I will get back to you.
Kind regards
Melony at Travelstart
Travelstart's replyOfficial
12 Nov 2018, 11:41 Good day, Cliff
Thank you again for the feedback.
I spoke to Elsa earlier today and she advised everything had been resolved.
She understands that the two passengers were not booked on the same reservation / booking number and this is the reason the airline could not accommodate them on the same flights, all the way to Johannesburg, when they did a schedule change.
We had contacted the airline again this morning to see if they were able to change the bookings, so that the passengers are able to travel together on the return journey, and we were advised again this would not be possible.
Elsa and Esthie are both happy with the change, they have accepted the change via email and the reissued tickets for both passengers will be sent to the email address in the booking.
Again, we do apologize for any inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you again for the feedback.
I spoke to Elsa earlier today and she advised everything had been resolved.
She understands that the two passengers were not booked on the same reservation / booking number and this is the reason the airline could not accommodate them on the same flights, all the way to Johannesburg, when they did a schedule change.
We had contacted the airline again this morning to see if they were able to change the bookings, so that the passengers are able to travel together on the return journey, and we were advised again this would not be possible.
Elsa and Esthie are both happy with the change, they have accepted the change via email and the reissued tickets for both passengers will be sent to the email address in the booking.
Again, we do apologize for any inconvenience caused.
Kind regards,
Melony at Travelstart
Travelstart's reply12 Nov 2018, 11:41
Official
Good day, Cliff
Thank you again for the feedback.
I spoke to Elsa earlier today and she advised everything had been resolved.
She understands that the two passengers were not booked on the same reservation / booking number and this is the reason the airline could not accommodate them on the same flights, all the way to Johannesburg, when they did a schedule change.
We had contacted the airline again this morning to see if they were able to change the bookings, so that the passengers are able to travel together on the return journey, and we were advised again this would not be possible.
Elsa and Esthie are both happy with the change, they have accepted the change via email and the reissued tickets for both passengers will be sent to the email address in the booking.
Again, we do apologize for any inconvenience caused.
Kind regards,
Melony at Travelstart
Thank you again for the feedback.
I spoke to Elsa earlier today and she advised everything had been resolved.
She understands that the two passengers were not booked on the same reservation / booking number and this is the reason the airline could not accommodate them on the same flights, all the way to Johannesburg, when they did a schedule change.
We had contacted the airline again this morning to see if they were able to change the bookings, so that the passengers are able to travel together on the return journey, and we were advised again this would not be possible.
Elsa and Esthie are both happy with the change, they have accepted the change via email and the reissued tickets for both passengers will be sent to the email address in the booking.
Again, we do apologize for any inconvenience caused.
Kind regards,
Melony at Travelstart