LS
Lynette S
1 reviews | Active since Mar 2013
13 Apr 2018, 15:51
INCORRECT BILLING
On the 13th of April, I booked a return flight for 2 adults. I received confirmation, however the amount was not debited from my account immediately, about an hour later i started receiving continuous notifications of money being debited from my account. the flight costs was R3686.00. the following amounts were debited from my account.
R781.61 * 2 was debited with a comair reference R1329.36 *2 was debited with a SAA reference. R223.06 * 7 was debited with a travelstart reference, some of these 7 transactions state that they have been reversed, but the reversed amounts do not reflect back in my account.
A total of R5783.86, has been collected from account instead of the R3686 I was supposed to pay. The worst part is that there is no response when calling the call center, I was on hold for more than 20 minutes with no assistance. I want my money back, and I will not use this agency again.
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Travelstart's replyOfficial
13 Apr 2018, 16:46Hi there Lynette,
I want to firstly start by thanking you for taking the time out to write to us, about your experience. As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query just yet, I would advise to double check your bank statement balance as it does not always reflect as a credit. If you are still not seeing the aforementioned amounts then please send us an updated statement if balance was not adjusted, in order for us to investigate for you: *** . Your feedback is key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Again our most sincerest apologies Lynette. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,
Travelstart's reply13 Apr 2018, 16:46
Official
Hi there Lynette,
I want to firstly start by thanking you for taking the time out to write to us, about your experience. As we do try to be customer centric and although there was a delay I do wish you would accept my apologies.
Although not a resolution to your query just yet, I would advise to double check your bank statement balance as it does not always reflect as a credit. If you are still not seeing the aforementioned amounts then please send us an updated statement if balance was not adjusted, in order for us to investigate for you: *** . Your feedback is key as this will help us better understand the clients perspective. I do also sincerely regret to hear that you were dissatisfied with the service provided by us. I have read and am deeply saddened by your Travelstart experience, wishing it would never happen to you or any other client again.
Again our most sincerest apologies Lynette. Thank you once again for your comments.
Kind regards,
Dino at Travelstart
Best regards,