1 reviews | Active since Oct 2016

15 Oct 2019, 16:45

Incorrect baggage allowance info

I've been trying to book a flight and get the correct baggage allowance for a particular flight from Zanzibar to Johannesburg. When I do a search it says the baggage allowance is 1x7kg and 2 x23kg on a SAA flight, code sharing with Mango. As I am out of the country, had some two people call to check ion my behalf to check if this is correct and both got a different story. I also mailed info and was told to check with the airline, myself. How can I possibly book a flight on your search engine and you cannot help me with the correct baggage allowances. Please can I get some assistance here?

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Replies (1)
Travelstart
Travelstart's reply16 Oct 2019, 07:53
Official
Dear Dominique
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.

Could you kindly send us a private message with your booking number and contact details and you will be contacted by a consultant, during the course of the day, regarding your query. We do apologize for the inconvenience caused.

Regards,
The Travelstart Team