dB
doorthea B
1 reviews | Active since Jul 2018
02 Jul 2018, 12:39
Incorrect
Good day
I would like to complain.
2 of my bookings was cancelled because I did not send proof of payment when I made payment on Friday.
We did try to call your offices but it went straight to a voicemail that stated the operating hours and therefor couldn’t confirm if the payment was received.
We also didn’t get notice that we needed to send this proof via email as the sms didn’t say so.
Now the bookings has been cancelled and my mom is a pensioner
Please assist urgently
ZA ********** 5 and ZA ********** 3
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
02 Jul 2018, 14:03Dear Doorthea Burgess
we are sorry to hear about the inconvenience you have experienced.
Please be advised that one of our consultants will contact you with regards to your query.
With kind regards,
***nor at Travelstart
Best regards,
Travelstart's reply02 Jul 2018, 14:03
Official
Dear Doorthea Burgess
we are sorry to hear about the inconvenience you have experienced.
Please be advised that one of our consultants will contact you with regards to your query.
With kind regards,
***nor at Travelstart
Best regards,
Travelstart's replyOfficial
02 Jul 2018, 14:03Dear Doorthea Burgess
we are sorry to hear about the inconvenience you have experienced.
Please be advised that one of our consultants will contact you with regards to your query.
With kind regards,
***nor at Travelstart
Best regards,
Travelstart's reply02 Jul 2018, 14:03
Official
Dear Doorthea Burgess
we are sorry to hear about the inconvenience you have experienced.
Please be advised that one of our consultants will contact you with regards to your query.
With kind regards,
***nor at Travelstart
Best regards,
dB
doorthea B's updateReviewer Update
02 Jul 2018, 14:06Please can you urgently be in touch with my mom ********** 857
dB
doorthea B's update02 Jul 2018, 14:06
Reviewer Update
Please can you urgently be in touch with my mom ********** 857
Travelstart's replyOfficial
02 Jul 2018, 14:27Hi there
Thank you for your feedback.
Please note I tried calling you but there was no answer. I made contact with your mom and the matter has been resolved.
Kind regards
Avril
Best regards,
Travelstart's reply02 Jul 2018, 14:27
Official
Hi there
Thank you for your feedback.
Please note I tried calling you but there was no answer. I made contact with your mom and the matter has been resolved.
Kind regards
Avril
Best regards,