1 reviews | Active since Dec 2019
Incompitant travel agency: Travelstart
I booked fleight tickets in May 2019 in advance for December 2019 from Lanseria to Cape Town via Mango and back from Cape Town to Lanseria via Kalula. After I have booked and paid Travelstart infull the amount of R6,330.00 I became very ill with a brain condition. My neurologist and the Prof did not feel flying will be good for me at that stage. I comunicated with the refund department in July 2019 at Travelstart and the consultant informed me that they will be able to refund me with the ticket portion excluding the tax part and luagage portion for Kalula, and that only came to a amount of R1, 137.00 pp, witch I was very greatfull for but Mango do have a non-refund policy, so I changed my fleight with my doctors concent with Mango from Lanseria to Port Elizabeth to see a doctor in PE. Mango send me the changed tickets and invoice in August 2019 to confirm my ticket and change ect. My fleight was booked for take off on the 19th of December as I phoned Mango on the 11th of December they informed me Travelstart cancelled my fleight after I confirmed with Mango. Immediately I tried to phone Travelstart to resolve my issue and NO ANSWER, I have send e-mails to them and still no reply. I can not afford to loose over R4, 000.00. I do need to see the doctor in PE a.s.a.p. Travelstart not only **** and cancelled my reservation falsly on my behalf but they gamble with my life and my chance to become healthy and get the nessesary medical treatment I urgently need.
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
Thank you for taking the time to provide your feedback, and we are sorry to hear you were not pleased with the service received.
A customer service team member will be in contact, during the course of the day, to discuss your query.
In future, for any feedback, you may email us to feedback(at)travelstart.com
Regards,
The Travelstart Team
We have checked your booking, and as per emails sent from our refunds team (earlier this year) you had received a refund of more than R5400 in total, of the R6330.00 you paid when making the booking (from airline and from Travelstart) as you had purchased the medical cancellation insurance from us.
So even though Mango's tickets are non-refundable, we had honoured the refund of the full amount for the Mango tickets (2791.34) due to the insurance you purchased with us. You have also been refunded in full for the Kulula tickets, even though this was only partially refundable directly with the airline.
The booking was cancelled, as per our process when the medical documents were sent through to us and the refund was processed. Lindsay from our refunds team, sent you the below email on the 26th October:
Please advise a suitable time and preferred contact number and we will gladly call you to discuss this as well.
Please let us know if there is anything else we can assist you with.
Kind regards,
We have checked your booking, and as per emails sent from our refunds team (earlier this year) you had received a refund of more than R5400 in total, of the R6330.00 you paid when making the booking (from airline and from Travelstart) as you had purchased the medical cancellation insurance from us.
So even though Mango's tickets are non-refundable, we had honoured the refund of the full amount for the Mango tickets (2791.34) due to the insurance you purchased with us. You have also been refunded in full for the Kulula tickets, even though this was only partially refundable directly with the airline.
The booking was cancelled, as per our process when the medical documents were sent through to us and the refund was processed. Lindsay from our refunds team, sent you the below email on the 26th October:
Please advise a suitable time and preferred contact number and we will gladly call you to discuss this as well.
Please let us know if there is anything else we can assist you with.
Kind regards,