*********** staff and terrible customer experience

<p>I booked return flights from Johannesburg to Cape Town for the weekend of 04-06 August 2017. I called Travelstart 2.5 weeks before departure date and explained to the agent that I was no longer able to fulfill those flights as I had to go to the Eastern Cape over the same weekend for a friend's funeral. The agent said that I should change the one Flysafair flight online and that he will send through a request to have the SAA flight cancelled. I changed the Flysafair flight online. A quotation was sent to me saying that SAA would only be able to refund R127.29 of the R1027.29 flight price if I cancelled. I rep**** to the email and asked if I could change the flight instead of cancelling it. I received a reply a day later asking me which date I would like to change the flight to. I responded on the same day (26 July 2017). I received no response from Travelstart for 5 days. So on 31 July 2017 I sent an email saying that I have received no response. I received the following response "I have passed your request to the relevant team who will be in touch within the next 24 hours with a response. We do aoplogize for the delay as there was a technical glitch. Please keep in mind that we require a response to the quotation email to proceed with the change". I do not understand how Travelstart does not understand the common English language! My response to the quotation email was requesting if I can change the dates, which I did not receive a response to! I am beyond frustrated with these half-brain *****s. With all due respect, you people do not have a difficult job to do, it requires no real brain power, and yet you still manage to be inadequate. Baffling!!! I have booked numerous flights of Travelstart, never again. I will be taking this to social media channels as well. </p>