EP
Eugene P

1 reviews | Active since Dec 2015

11 Oct 2017, 13:42

***********, Bad, Sloppy attitude.

Your flights might be special but your (Chantil Buckley) service is poor and pathetic, never the less to say that you *********** and the fact that you make a booking for a customer and not double checking tells me a lot about your attitude. My wife made a Booking for her and another person, where she gave you the correct details as it was suppose to be. but in return you gave my wife the correct Flights as for the other person you were so *********** to book her return flight for 2018 after receiving the correct info. Surely you should be checking your bookings as a Travel agent to see if it is the same as the customer. unfortunately it is because of poor services like your and the attitude that you have that gives the company a bad name not that it is good reading some of the other comments other people have posted.

0
Replies (3)
Travelstart
Travelstart's reply11 Oct 2017, 14:16
Official

Dear Eugene

Thank you for your feedback.

I have requested that her Manager contact you. Please could you assist me with contact details on which we can give you a call to discuss your experience.

Kind regards

Tamara

EP
Eugene P's update11 Oct 2017, 14:41
Reviewer Update
Good Afternoon Tamara Thank you for your prompt response, my wife has had the bad experience so I logged the complaint on her behalf so her name is Christina ********** , alternatively the manager can contact me ********** and leave a number for my wife to call them back further to this I will convey the message to my wife if they don't get through to her. The problem is that there is a cash payment required for them to correct the dates, because Chantil was not being focused when making the booking. Thank you once again. Regards Eugene Pretorius
Travelstart
Travelstart's reply11 Oct 2017, 15:18
Official

Dear Eugene

Thank you for your reply.

Would you send it privately as the no's have been blocked out by Hello Peters security systems.

Many thanks

Tamara