BC
Brittany C
1 reviews | Active since May 2021
21 Jun 2021, 14:58
Incompetence at an all time high
Once again I am writing a review on this pathetic company. Not because I have used them again but because for the last 2 months we have been fighting for a refund, which they had promised, and it has yet to be resolved. The incompetence it just ridiculous. Congratulations on having the worst customer service. To have this title in South Africa is quite out standing. You must know just how bad it really is... Get yourselves together.
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Travelstart's replyOfficial
21 Jun 2021, 15:21Hi Brittany,
Thanks for taking the time to share your concerns with us and I do apologise for the frustration caused and delay in processing the refund.
I have contacted you on the number provided and left a voice message.
To confirm, your booking is with our finance team and the refund will be processed tomorrow.
I have asked for the guaranteed proof of payment to be sent to me and will email it through to you. You will receive it by close of business tomorrow.
I'll contact you again shortly to answer any other questions you might have.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns with us and I do apologise for the frustration caused and delay in processing the refund.
I have contacted you on the number provided and left a voice message.
To confirm, your booking is with our finance team and the refund will be processed tomorrow.
I have asked for the guaranteed proof of payment to be sent to me and will email it through to you. You will receive it by close of business tomorrow.
I'll contact you again shortly to answer any other questions you might have.
Kind Regards,
Marcelle
Travelstart's reply21 Jun 2021, 15:21
Official
Hi Brittany,
Thanks for taking the time to share your concerns with us and I do apologise for the frustration caused and delay in processing the refund.
I have contacted you on the number provided and left a voice message.
To confirm, your booking is with our finance team and the refund will be processed tomorrow.
I have asked for the guaranteed proof of payment to be sent to me and will email it through to you. You will receive it by close of business tomorrow.
I'll contact you again shortly to answer any other questions you might have.
Kind Regards,
Marcelle
Thanks for taking the time to share your concerns with us and I do apologise for the frustration caused and delay in processing the refund.
I have contacted you on the number provided and left a voice message.
To confirm, your booking is with our finance team and the refund will be processed tomorrow.
I have asked for the guaranteed proof of payment to be sent to me and will email it through to you. You will receive it by close of business tomorrow.
I'll contact you again shortly to answer any other questions you might have.
Kind Regards,
Marcelle