1 reviews | Active since Nov 2016
inability to deliver any sort of serice
<p>my first complaint started on friday the 17th of November.</p> <p>the first review i posted was on the 21st of November, after whitch travelstart promissed to get back to me within 72 hours. suprize.... they did not... once again i wrote a complaint and on the 25th of November and again i was promissed they would get back to me within 24hours... we are now on the 1st of December... do you think they migh even respond this time??????? my contact number just incase you lost it ********** 690</p>
Hi Maxie Van Wyk,
I am so sorry that you have not received an outcome to your query as yet. The person originally handling your case was not in the office. I've checked with him and he has done all the investigations as originally discussed.
With that said, I will make sure you are provided with feedback in the morning so we can resolve this for you.
Apologies, once again.
Kind regards,
Nadia Lawson
Hi Maxie Van Wyk,
I am so sorry that you have not received an outcome to your query as yet. The person originally handling your case was not in the office. I've checked with him and he has done all the investigations as originally discussed.
With that said, I will make sure you are provided with feedback in the morning so we can resolve this for you.
Apologies, once again.
Kind regards,
Nadia Lawson
Good day Maxie Van Wyk,
We have managed to do a thorough investigation into your enquiry.
All aspects have been taken into account we have found that the flights that you have selected were indeed for 01 November. Correspondence of the confirmed flights have also been emailed to you when the booking was made and a call made to our call centre on 17 November also confirmed that the booking was made for the same said date.
We have also looked at our logs to see what flights were chosen at the time of the booking which also confirms the same.
I trust that the above information has assisted with your query.
Kind Regards
Dale Dreyer
Good day Maxie Van Wyk,
We have managed to do a thorough investigation into your enquiry.
All aspects have been taken into account we have found that the flights that you have selected were indeed for 01 November. Correspondence of the confirmed flights have also been emailed to you when the booking was made and a call made to our call centre on 17 November also confirmed that the booking was made for the same said date.
We have also looked at our logs to see what flights were chosen at the time of the booking which also confirms the same.
I trust that the above information has assisted with your query.
Kind Regards
Dale Dreyer
The flights were booked for the 17th and no email nor sms were send please provide proof to me.!!!!!!!!! send all proof to me via email.and it takes u 2 weeks to reply!!!!!!!!!!!!!!!! i called them the 17 november to find out whats my tracking no to fligh the evening cause i recieved no emails nor sms from travelstart nothing!!!!!!!!! please as isaid send me the proof of the booking .......
The flights were booked for the 17th and no email nor sms were send please provide proof to me.!!!!!!!!! send all proof to me via email.and it takes u 2 weeks to reply!!!!!!!!!!!!!!!! i called them the 17 november to find out whats my tracking no to fligh the evening cause i recieved no emails nor sms from travelstart nothing!!!!!!!!! please as isaid send me the proof of the booking .......
Hi Maxie
Thank you for your feedback.
My apologies for the delay, I will compile all the information you require and send it to you.
Once again apologies for the inconvenience this may have caused you.
Kind regards
Avril
Hi Maxie
Thank you for your feedback.
My apologies for the delay, I will compile all the information you require and send it to you.
Once again apologies for the inconvenience this may have caused you.
Kind regards
Avril
still waiting as normal for a reply !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
still waiting as normal for a reply !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Dear Leon
Thank you for taking my call this evening.
As discussed I have emailed you the screen shot of the correspondence sent to you on your booking. Further to this I have forwarded the email that was sent to you last week regarding the investigation.
You have confirmed receipt of both emails. Should your require any further information please let me know and I will gladly assist you with this.
Wishing you a wonderful weekend further.
Kind regards
Tamara
Dear Leon
Thank you for taking my call this evening.
As discussed I have emailed you the screen shot of the correspondence sent to you on your booking. Further to this I have forwarded the email that was sent to you last week regarding the investigation.
You have confirmed receipt of both emails. Should your require any further information please let me know and I will gladly assist you with this.
Wishing you a wonderful weekend further.
Kind regards
Tamara
Dear Leon
Thank you for taking my call this evening.
As discussed I have emailed you the screen shot of the correspondence sent to you on your booking. Further to this I have forwarded the email that was sent to you last week regarding the investigation.
You have confirmed receipt of both emails. Should your require any further information please let me know and I will gladly assist you with this.
Wishing you a wonderful weekend further.
Kind regards
Tamara
Dear Leon
Thank you for taking my call this evening.
As discussed I have emailed you the screen shot of the correspondence sent to you on your booking. Further to this I have forwarded the email that was sent to you last week regarding the investigation.
You have confirmed receipt of both emails. Should your require any further information please let me know and I will gladly assist you with this.
Wishing you a wonderful weekend further.
Kind regards
Tamara