Impossible to get hold of you by phone, through your website or by email.

Dear Travelstart

I booked my flights JHB to Cape Town return on 13th December and paid R240.00 extra to have one change. I app**** for an amendment and it was granted. Lucretia contacted me and offered me an alternative flight on 8th January which I accepted. I then followed up by asking if everything had been arranged (I have the emails to prove it).

When I got your reminder of my flights, I noticed that the date was incorrect so I sent you a written query through your website saying that the date was wrong. No reply.

When I got to Cape Town International airport at 2pm on the 8th January for my flight, they said that I was a "no show" for the previous day. This means that Lucretia did not change my booking as requested.

We, Kulula and I, tried to get hold of your office from 2:30 to 4pm, both on your office number and on your emergency number. There was no reply from both numbers for the whole afternoon.

Eventually, I had to buy a ticket from another company which only left at 8pm that night. This meant that, firstly, I had to sit at the airport for six to seven hours, I arrived at Lanseria after 10pm and had to drive by myself through unsafe areas in the rain and the pitch dark. I arrived home after midnight.

After I got home, I sent you two messages through your system giving the details of my query. Nobody has rep**** to me.

I was not able to get through to your telephone numbers so I managed to get someone in Sales who said that she would “escalate” my query. Still nothing.

I would prefer to settle this amicably but this appears to be impossible.