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Jd
Justin d'Almaine

1 reviews | Active since Feb 2014

17 Aug 2022, 02:06

Impossible to get competent help

They booked me a flight from Salt Lake City to Durban. The route. Was Salt Lake City to Seattle to Doha to Durban.

They had a layover of more than 24 hours in Doha, which is not allowed, so I cannot fly to Doha. I've now missed my flight and am stuck at Seattle airport. Travelstart are closed with no way to contact them, and it's mid afternoon here in Seattle. This follows numerous issues I've had with them over the past week regarding my flights, which their representatives had made and blamed me for.

They make mistakes, are rude and almost impossible to contact, especially from overseas due to their hours and the fact that they use an SA land-line number, so it's so difficult to phone. I will never use them again.

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Jd
Justin d'Almaine's update03 Apr 2023, 13:04
Reviewer Update
After the issues, I managed to speak to a manager. I can't remember her name, unfortunately. She sorted the issue quickly and promptly, and I was able to get another flight at no extra cost. I was struggling to receive phone calls since I was overseas, so she whatsapped me to make sure I got the messages. So after all of the initial issues, that manger got my problem dealt with very well.