EM
Ernest M
1 reviews | Active since Dec 2020
26 Oct 2021, 20:51
Impossible to change booking
I am struggling to amend my booking because they do not share their contact numbers on their site for me to call. They only share a group email address and a WhatsApp number to chat. They then abandon you on that chat without getting any help.
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Replies (1)
Travelstart's replyOfficial
27 Oct 2021, 14:40Hi Ernest ,
Thanks for reaching out and apologies for the struggle in trying to reach our team to do a date change.
With boarders opening we are receiving high volumes of booking queries with many customers rebooking.
The quickest way to receive a date change quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking""
Alternatively you welcome to email feedback @ travelstart . com with all your details and our team will respond soonest.
Please be assured we have all hands on deck responding to customer queries as quickly and efficiently as possible.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the struggle in trying to reach our team to do a date change.
With boarders opening we are receiving high volumes of booking queries with many customers rebooking.
The quickest way to receive a date change quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking""
Alternatively you welcome to email feedback @ travelstart . com with all your details and our team will respond soonest.
Please be assured we have all hands on deck responding to customer queries as quickly and efficiently as possible.
Kind Regards,
Marcelle
Travelstart's reply27 Oct 2021, 14:40
Official
Hi Ernest ,
Thanks for reaching out and apologies for the struggle in trying to reach our team to do a date change.
With boarders opening we are receiving high volumes of booking queries with many customers rebooking.
The quickest way to receive a date change quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking""
Alternatively you welcome to email feedback @ travelstart . com with all your details and our team will respond soonest.
Please be assured we have all hands on deck responding to customer queries as quickly and efficiently as possible.
Kind Regards,
Marcelle
Thanks for reaching out and apologies for the struggle in trying to reach our team to do a date change.
With boarders opening we are receiving high volumes of booking queries with many customers rebooking.
The quickest way to receive a date change quote is to use our online contact form:
https://www.travelstart.co.za/lp/contact-us
Under Select Category, select --
""Change My Booking""
Alternatively you welcome to email feedback @ travelstart . com with all your details and our team will respond soonest.
Please be assured we have all hands on deck responding to customer queries as quickly and efficiently as possible.
Kind Regards,
Marcelle