LN
Londiwe N
1 reviews | Active since Oct 2020
04 Mar 2021, 07:25
I'm very disappointed
I booked a ticket last year just before covid effected our country. When I was about to travel the pandemic hit the country so I was unable to travel . I have been waiting for my refund since late year . They told me they are still waiting on the airline to be fully operational. Now this year they tell me I won't be getting my refund after making me wait the whole year last year
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Travelstart's replyOfficial
04 Mar 2021, 08:52Hi Londiwe,
Thank you for reaching out to us.
I am sorry to hear that you have been having difficulty with the refund of your ticket. As a 3rd party search engine we have to abide by the airline regulations as the tickets essentially still belong to the airline itself. Please can you provide me with the Travelstart reference number via feedback @ travelstart .com, as I have searched for the booking via your name and email and am not able to locate it.
Please also advise a detailed query, so that I can investigate the booking and follow up with the airline on their policy.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry to hear that you have been having difficulty with the refund of your ticket. As a 3rd party search engine we have to abide by the airline regulations as the tickets essentially still belong to the airline itself. Please can you provide me with the Travelstart reference number via feedback @ travelstart .com, as I have searched for the booking via your name and email and am not able to locate it.
Please also advise a detailed query, so that I can investigate the booking and follow up with the airline on their policy.
Wishing you a good day further.
Kind Regards,
Melissa
Travelstart's reply04 Mar 2021, 08:52
Official
Hi Londiwe,
Thank you for reaching out to us.
I am sorry to hear that you have been having difficulty with the refund of your ticket. As a 3rd party search engine we have to abide by the airline regulations as the tickets essentially still belong to the airline itself. Please can you provide me with the Travelstart reference number via feedback @ travelstart .com, as I have searched for the booking via your name and email and am not able to locate it.
Please also advise a detailed query, so that I can investigate the booking and follow up with the airline on their policy.
Wishing you a good day further.
Kind Regards,
Melissa
Thank you for reaching out to us.
I am sorry to hear that you have been having difficulty with the refund of your ticket. As a 3rd party search engine we have to abide by the airline regulations as the tickets essentially still belong to the airline itself. Please can you provide me with the Travelstart reference number via feedback @ travelstart .com, as I have searched for the booking via your name and email and am not able to locate it.
Please also advise a detailed query, so that I can investigate the booking and follow up with the airline on their policy.
Wishing you a good day further.
Kind Regards,
Melissa