PF
Paul F
1 reviews | Active since Mar 2014
07 Mar 2022, 08:59
Ignored!!! flying this week with no valid ticket and travelstart have my money
My trip had a schedule change which Travelstart has accepted from their side but my airline says it has not been accepted and I DO NOT HAVE A VALID TICKET. Only travelstart can accept the changes.
Response i got from the whatsapp line (Tuesday 01 March 2022 - a week ago) 'I have forwarded a request to our Schedule changes team to check with the airline regarding the validity of the tickets. You will have to wait until they get a response from the airline's agency support team and then proceed from there.'
a week later, and I have heard nothing. My ticket remain NOT VALID and i fly in 3 days.
I am now being ignored on whatsapp with no response from travelstart.
Helpful (0)
Replies (2)0
Replies (2)
Travelstart's replyOfficial
07 Mar 2022, 14:09Hi Paul,
Thank you for reaching out to us.
Please note that I do apologise for the delay in the update on the ticket. As it is a minor change the flights just needed to be reconfirmed.
I have checked the booking and can see that had been done and the tickets sent to you. I have also resent the tickets to you from the airlines system.
Please verify the information and advise us should you require further assistance via our channels: Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I do apologise for the delay in the update on the ticket. As it is a minor change the flights just needed to be reconfirmed.
I have checked the booking and can see that had been done and the tickets sent to you. I have also resent the tickets to you from the airlines system.
Please verify the information and advise us should you require further assistance via our channels: Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Travelstart's reply07 Mar 2022, 14:09
Official
Hi Paul,
Thank you for reaching out to us.
Please note that I do apologise for the delay in the update on the ticket. As it is a minor change the flights just needed to be reconfirmed.
I have checked the booking and can see that had been done and the tickets sent to you. I have also resent the tickets to you from the airlines system.
Please verify the information and advise us should you require further assistance via our channels: Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
Thank you for reaching out to us.
Please note that I do apologise for the delay in the update on the ticket. As it is a minor change the flights just needed to be reconfirmed.
I have checked the booking and can see that had been done and the tickets sent to you. I have also resent the tickets to you from the airlines system.
Please verify the information and advise us should you require further assistance via our channels: Online Contact Form: https://www.travelstart.co.za/lp/contact-us
***
Mon-Fri 8:00-17:00
Sat-Sun 9:00-13:00
After hours emergencies
6-8am, 5pm-10pm Mon- Fri
6-9am and 1pm to 10pm Sat-Sun
Please also send an email to ***
Kind Regards,
Melissa
PF
Paul F's updateReviewer Update
07 Mar 2022, 14:14Hi Melissa
yes - I managed to do this myself by phoning Turkish airlines direct and explaining that my travel agent has not responded to me in over a week. They were kind enough to accept the change on their side and reissue my ticket.
NOTE: I was told via whatsapp by travelstart on 01/03/2022, 'you do not need a new ticket. Your existing ticket was updated with the new flights following the schedule change that they did''
This is in fact incorrect and I DID need a new ticket number. My direct following up with the airline is what resolved this.
yes - I managed to do this myself by phoning Turkish airlines direct and explaining that my travel agent has not responded to me in over a week. They were kind enough to accept the change on their side and reissue my ticket.
NOTE: I was told via whatsapp by travelstart on 01/03/2022, 'you do not need a new ticket. Your existing ticket was updated with the new flights following the schedule change that they did''
This is in fact incorrect and I DID need a new ticket number. My direct following up with the airline is what resolved this.
PF
Paul F's update07 Mar 2022, 14:14
Reviewer Update
Hi Melissa
yes - I managed to do this myself by phoning Turkish airlines direct and explaining that my travel agent has not responded to me in over a week. They were kind enough to accept the change on their side and reissue my ticket.
NOTE: I was told via whatsapp by travelstart on 01/03/2022, 'you do not need a new ticket. Your existing ticket was updated with the new flights following the schedule change that they did''
This is in fact incorrect and I DID need a new ticket number. My direct following up with the airline is what resolved this.
yes - I managed to do this myself by phoning Turkish airlines direct and explaining that my travel agent has not responded to me in over a week. They were kind enough to accept the change on their side and reissue my ticket.
NOTE: I was told via whatsapp by travelstart on 01/03/2022, 'you do not need a new ticket. Your existing ticket was updated with the new flights following the schedule change that they did''
This is in fact incorrect and I DID need a new ticket number. My direct following up with the airline is what resolved this.