MK
May K
1 reviews | Active since Apr 2022
13 Apr 2022, 20:23
If TravelStart was really my "personal travel agent" I would fire them immediately
I've been trying to change a flight book made & paid on 06/04 via TravelStart for numerous days now, and NO one, not on ANY of their various platforms (automated query forms, app, WhatsApp, email, phone) am I getting a response. It's now 24h before I'm suppose to fly.
Helpful (0)
Replies (1)0
Replies (1)
Travelstart's replyOfficial
15 Apr 2022, 12:42Hi May,
Thank you for taking the time to share your recent experience when booking with us and sorry to see it was not a great one.
The teams are receiving high volumes of booking queries so there is a longer delay then usual in our turn around time, we do apologise for this.
I've called up your booking and see our payments team are assisting and sent an email to the email address used to make the booking and requesting further information.
If you have responded to their email sent from: bankpayments @ travelstart . com they will revert with feedback soonest.
Kind Regards,
Marcelle
Thank you for taking the time to share your recent experience when booking with us and sorry to see it was not a great one.
The teams are receiving high volumes of booking queries so there is a longer delay then usual in our turn around time, we do apologise for this.
I've called up your booking and see our payments team are assisting and sent an email to the email address used to make the booking and requesting further information.
If you have responded to their email sent from: bankpayments @ travelstart . com they will revert with feedback soonest.
Kind Regards,
Marcelle
Travelstart's reply15 Apr 2022, 12:42
Official
Hi May,
Thank you for taking the time to share your recent experience when booking with us and sorry to see it was not a great one.
The teams are receiving high volumes of booking queries so there is a longer delay then usual in our turn around time, we do apologise for this.
I've called up your booking and see our payments team are assisting and sent an email to the email address used to make the booking and requesting further information.
If you have responded to their email sent from: bankpayments @ travelstart . com they will revert with feedback soonest.
Kind Regards,
Marcelle
Thank you for taking the time to share your recent experience when booking with us and sorry to see it was not a great one.
The teams are receiving high volumes of booking queries so there is a longer delay then usual in our turn around time, we do apologise for this.
I've called up your booking and see our payments team are assisting and sent an email to the email address used to make the booking and requesting further information.
If you have responded to their email sent from: bankpayments @ travelstart . com they will revert with feedback soonest.
Kind Regards,
Marcelle