I would never recommend them
I had booked a return trip to Cape Town trough Travelstart at the end of Aug. In Sept it became clear that I could not go on my booking dates and had to change my tickets to a later date. I sent Travelstart an email with my request for change and I got a quick reply requesting new dates which I promptly sent to them. And that is where all communications ceased. In the past week, I have sent several emails to their urgent, info, and other email addresses with absolutely no reply. I even tried their online live chat but that was also a dead end as the person just never came back to me, not even their Group Chief Commercial Officer or Founder which I included in my last emails.
I can believe in these trying times that companies can treat their customers like this and obviously they are doing so well that they don't need return business.
I would not recommend you use Travelstart unless you would like to waste your time. They will just leave you angry and frustrated.
Helpful (0)
Replies (4)0
Replies (4)
Travelstart's replyOfficial
06 Oct 2020, 10:45Good day Donovan Van Graan
Thank you so much for sharing your feedback and really sorry to hear of your experience.
I have checked the logs to your booking and see that you have sent a query on the 29th September for date change to your reservation. One of our consultants responded to your email with the below and we have had no further correspondence from you in our system:
6 days ago (Wed, 30 Sep 2020 at 8:14 AM) To:***Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
We do apologize that you have been struggling to reach us. Due to Covid we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email as you have above, we have a team managing our inbox's 7 days a week - responding to customer queries.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I believe you have chatted to one of our consultants regarding the quote for the amendment and I will call you shortly to discuss any further questions you may have.
Hope you have a wonderful day and stay safe,
Regards
Lee-Anne
Thank you so much for sharing your feedback and really sorry to hear of your experience.
I have checked the logs to your booking and see that you have sent a query on the 29th September for date change to your reservation. One of our consultants responded to your email with the below and we have had no further correspondence from you in our system:
6 days ago (Wed, 30 Sep 2020 at 8:14 AM) To:***Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
We do apologize that you have been struggling to reach us. Due to Covid we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email as you have above, we have a team managing our inbox's 7 days a week - responding to customer queries.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I believe you have chatted to one of our consultants regarding the quote for the amendment and I will call you shortly to discuss any further questions you may have.
Hope you have a wonderful day and stay safe,
Regards
Lee-Anne
Travelstart's reply06 Oct 2020, 10:45
Official
Good day Donovan Van Graan
Thank you so much for sharing your feedback and really sorry to hear of your experience.
I have checked the logs to your booking and see that you have sent a query on the 29th September for date change to your reservation. One of our consultants responded to your email with the below and we have had no further correspondence from you in our system:
6 days ago (Wed, 30 Sep 2020 at 8:14 AM) To:***Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
We do apologize that you have been struggling to reach us. Due to Covid we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email as you have above, we have a team managing our inbox's 7 days a week - responding to customer queries.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I believe you have chatted to one of our consultants regarding the quote for the amendment and I will call you shortly to discuss any further questions you may have.
Hope you have a wonderful day and stay safe,
Regards
Lee-Anne
Thank you so much for sharing your feedback and really sorry to hear of your experience.
I have checked the logs to your booking and see that you have sent a query on the 29th September for date change to your reservation. One of our consultants responded to your email with the below and we have had no further correspondence from you in our system:
6 days ago (Wed, 30 Sep 2020 at 8:14 AM) To:***Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
We do apologize that you have been struggling to reach us. Due to Covid we are receiving high volumes of booking queries with many customers trying to get assistance. For this reason we have closed our phone lines temporarily and have opened up an online chat service where all our agents are able to assist all our customers quicker and efficiently.
Our customers are also able to reach us via email as you have above, we have a team managing our inbox's 7 days a week - responding to customer queries.
Again apologies for the frustration caused. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
I believe you have chatted to one of our consultants regarding the quote for the amendment and I will call you shortly to discuss any further questions you may have.
Hope you have a wonderful day and stay safe,
Regards
Lee-Anne
's updateReviewer Update
06 Oct 2020, 11:13Good Morning,
You might want to check those logs again:
Donovan van Graan <***> | Oct 5, 2020, 5:17 PM (17 hours ago) | |
to paulina, mikhail, mia, leeann, Travelstart, live, info
Hi Travelstart,I have also now tried talking to someone on the live chat, they came back and responded but nothing came from it at all, no more replies, no helping me progress this problem. Its been almost a week now struggling to get assistance.
What is going on, what Can I do to progress my rebooking (ZA***4)?
Donovan
On Mon, Oct 5, 2020 at 10:45 AM Donovan van Graan <***> wrote:Good Morning,I am still waiting for a quote days later.
Can someone please get back to me about changing and rebooking my tickets.Kind regardsDonovan van Graan***
On Thu, Oct 1, 2020 at 6:03 PM Donovan van Graan <***> wrote:Good afternoon,Any feedback on the above? Donovan
On Wed, 30 Sep 2020, 16:05 Donovan van Graan, <***> wrote:Good Afternoon,I just realized I made a typo in the previous email.The Dates for JHB to Cape Town are the 20th of October rather than the 21st.Donovan
On Wed, Sep 30, 2020 at 8:56 AM Donovan van Graan <***> wrote:Hi there,
Thank you for the reply,I would like to rebook the ticket for the 21st of October. From JHB to CPTI would then also like to add a return ticket for the 26th of October CPT to JHB.Lastly I need to book the same tickets as above for my Wife (Ursula Grobler).Hope that makes sense.Donovan
On Wed, Sep 30, 2020 at 8:14 AM Travelstart Urgent <***> wrote:Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
ElréTravelstart-Freedom to move
On Tue, 29 Sep at 3:11 PM , Donovan van Graan <***> wrote:Good Morning,I have booked a ticket trough Travel start which I need to change to a later date.What is the process of doing so, I tried logging in on the website to manage the booking but it said that I should Email.Kind RegardsDonovan van Graan
You might want to check those logs again:
Donovan van Graan <***> | Oct 5, 2020, 5:17 PM (17 hours ago) | |
to paulina, mikhail, mia, leeann, Travelstart, live, info
Hi Travelstart,I have also now tried talking to someone on the live chat, they came back and responded but nothing came from it at all, no more replies, no helping me progress this problem. Its been almost a week now struggling to get assistance.
What is going on, what Can I do to progress my rebooking (ZA***4)?
Donovan
On Mon, Oct 5, 2020 at 10:45 AM Donovan van Graan <***> wrote:Good Morning,I am still waiting for a quote days later.
Can someone please get back to me about changing and rebooking my tickets.Kind regardsDonovan van Graan***
On Thu, Oct 1, 2020 at 6:03 PM Donovan van Graan <***> wrote:Good afternoon,Any feedback on the above? Donovan
On Wed, 30 Sep 2020, 16:05 Donovan van Graan, <***> wrote:Good Afternoon,I just realized I made a typo in the previous email.The Dates for JHB to Cape Town are the 20th of October rather than the 21st.Donovan
On Wed, Sep 30, 2020 at 8:56 AM Donovan van Graan <***> wrote:Hi there,
Thank you for the reply,I would like to rebook the ticket for the 21st of October. From JHB to CPTI would then also like to add a return ticket for the 26th of October CPT to JHB.Lastly I need to book the same tickets as above for my Wife (Ursula Grobler).Hope that makes sense.Donovan
On Wed, Sep 30, 2020 at 8:14 AM Travelstart Urgent <***> wrote:Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
ElréTravelstart-Freedom to move
On Tue, 29 Sep at 3:11 PM , Donovan van Graan <***> wrote:Good Morning,I have booked a ticket trough Travel start which I need to change to a later date.What is the process of doing so, I tried logging in on the website to manage the booking but it said that I should Email.Kind RegardsDonovan van Graan
's update06 Oct 2020, 11:13
Reviewer Update
Good Morning,
You might want to check those logs again:
Donovan van Graan <***> | Oct 5, 2020, 5:17 PM (17 hours ago) | |
to paulina, mikhail, mia, leeann, Travelstart, live, info
Hi Travelstart,I have also now tried talking to someone on the live chat, they came back and responded but nothing came from it at all, no more replies, no helping me progress this problem. Its been almost a week now struggling to get assistance.
What is going on, what Can I do to progress my rebooking (ZA***4)?
Donovan
On Mon, Oct 5, 2020 at 10:45 AM Donovan van Graan <***> wrote:Good Morning,I am still waiting for a quote days later.
Can someone please get back to me about changing and rebooking my tickets.Kind regardsDonovan van Graan***
On Thu, Oct 1, 2020 at 6:03 PM Donovan van Graan <***> wrote:Good afternoon,Any feedback on the above? Donovan
On Wed, 30 Sep 2020, 16:05 Donovan van Graan, <***> wrote:Good Afternoon,I just realized I made a typo in the previous email.The Dates for JHB to Cape Town are the 20th of October rather than the 21st.Donovan
On Wed, Sep 30, 2020 at 8:56 AM Donovan van Graan <***> wrote:Hi there,
Thank you for the reply,I would like to rebook the ticket for the 21st of October. From JHB to CPTI would then also like to add a return ticket for the 26th of October CPT to JHB.Lastly I need to book the same tickets as above for my Wife (Ursula Grobler).Hope that makes sense.Donovan
On Wed, Sep 30, 2020 at 8:14 AM Travelstart Urgent <***> wrote:Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
ElréTravelstart-Freedom to move
On Tue, 29 Sep at 3:11 PM , Donovan van Graan <***> wrote:Good Morning,I have booked a ticket trough Travel start which I need to change to a later date.What is the process of doing so, I tried logging in on the website to manage the booking but it said that I should Email.Kind RegardsDonovan van Graan
You might want to check those logs again:
Donovan van Graan <***> | Oct 5, 2020, 5:17 PM (17 hours ago) | |
to paulina, mikhail, mia, leeann, Travelstart, live, info
Hi Travelstart,I have also now tried talking to someone on the live chat, they came back and responded but nothing came from it at all, no more replies, no helping me progress this problem. Its been almost a week now struggling to get assistance.
What is going on, what Can I do to progress my rebooking (ZA***4)?
Donovan
On Mon, Oct 5, 2020 at 10:45 AM Donovan van Graan <***> wrote:Good Morning,I am still waiting for a quote days later.
Can someone please get back to me about changing and rebooking my tickets.Kind regardsDonovan van Graan***
On Thu, Oct 1, 2020 at 6:03 PM Donovan van Graan <***> wrote:Good afternoon,Any feedback on the above? Donovan
On Wed, 30 Sep 2020, 16:05 Donovan van Graan, <***> wrote:Good Afternoon,I just realized I made a typo in the previous email.The Dates for JHB to Cape Town are the 20th of October rather than the 21st.Donovan
On Wed, Sep 30, 2020 at 8:56 AM Donovan van Graan <***> wrote:Hi there,
Thank you for the reply,I would like to rebook the ticket for the 21st of October. From JHB to CPTI would then also like to add a return ticket for the 26th of October CPT to JHB.Lastly I need to book the same tickets as above for my Wife (Ursula Grobler).Hope that makes sense.Donovan
On Wed, Sep 30, 2020 at 8:14 AM Travelstart Urgent <***> wrote:Hi Donovan,Thank you for your email. Please send us the date you would like to change it to and we will quote you accordingly. When you accept the quote, we will send a payment link and complete the changes for you.We look forward to your response. Kind regards,
ElréTravelstart-Freedom to move
On Tue, 29 Sep at 3:11 PM , Donovan van Graan <***> wrote:Good Morning,I have booked a ticket trough Travel start which I need to change to a later date.What is the process of doing so, I tried logging in on the website to manage the booking but it said that I should Email.Kind RegardsDonovan van Graan
's updateReviewer Update
06 Oct 2020, 11:46Had a really nice phone call from their feedback consultant. They assured me they will look into the issue for me.
I did also after my initial review come right an agent on the live chat and all was sorted for me.
As I said to the feedback consultant, as soon as you can get hold of a consultant the service is actually great.
I did also after my initial review come right an agent on the live chat and all was sorted for me.
As I said to the feedback consultant, as soon as you can get hold of a consultant the service is actually great.
's update06 Oct 2020, 11:46
Reviewer Update
Had a really nice phone call from their feedback consultant. They assured me they will look into the issue for me.
I did also after my initial review come right an agent on the live chat and all was sorted for me.
As I said to the feedback consultant, as soon as you can get hold of a consultant the service is actually great.
I did also after my initial review come right an agent on the live chat and all was sorted for me.
As I said to the feedback consultant, as soon as you can get hold of a consultant the service is actually great.
Travelstart's replyOfficial
06 Oct 2020, 14:34Good day Donovan
Thank you so much for taking my call earlier today.
As advised we have escalated the technical issue with our IT department to have a look into and thank you so much for bringing this to our attention.
Your reservation has since been changed and I see that our Amendments team has received the details for payment and will be sending your updated tickets shortly.
Again apologies for the frustration caused and delay in response. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Regards
Lee-Anne
Thank you so much for taking my call earlier today.
As advised we have escalated the technical issue with our IT department to have a look into and thank you so much for bringing this to our attention.
Your reservation has since been changed and I see that our Amendments team has received the details for payment and will be sending your updated tickets shortly.
Again apologies for the frustration caused and delay in response. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Regards
Lee-Anne
Travelstart's reply06 Oct 2020, 14:34
Official
Good day Donovan
Thank you so much for taking my call earlier today.
As advised we have escalated the technical issue with our IT department to have a look into and thank you so much for bringing this to our attention.
Your reservation has since been changed and I see that our Amendments team has received the details for payment and will be sending your updated tickets shortly.
Again apologies for the frustration caused and delay in response. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Regards
Lee-Anne
Thank you so much for taking my call earlier today.
As advised we have escalated the technical issue with our IT department to have a look into and thank you so much for bringing this to our attention.
Your reservation has since been changed and I see that our Amendments team has received the details for payment and will be sending your updated tickets shortly.
Again apologies for the frustration caused and delay in response. Please be assured we have all hands on deck assisting our customers as quickly and efficiently as possible.
Hope you have a wonderful day further!
Regards
Lee-Anne