BS
Branislav S
1 reviews | Active since Jul 2010
23 Oct 2020, 14:38
I will never use Travelstart again!!!!
6 months Im waiting for refund, 6 months of empty promises. There is no phone number to call, only useless online chat! It is said how they treating customers!!!!
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Travelstart's replyOfficial
23 Oct 2020, 15:51Hi Brianislav,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 weeks, but given the circumstances, refunds are unfortunately taking much longer 12 -24 weeks or longer. These delays are due to various reasons, which include skeleton airline staff working through Covid and high volumes of refunds for airlines to process. Some airlines will only start processing refunds when they have resumed normal operations. As the airline sits with the funds of the ticket we have to wait for them to process from their side.
Rwandair Air will only start processing refunds from their side when they have resume normal operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 weeks, but given the circumstances, refunds are unfortunately taking much longer 12 -24 weeks or longer. These delays are due to various reasons, which include skeleton airline staff working through Covid and high volumes of refunds for airlines to process. Some airlines will only start processing refunds when they have resumed normal operations. As the airline sits with the funds of the ticket we have to wait for them to process from their side.
Rwandair Air will only start processing refunds from their side when they have resume normal operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Travelstart's reply23 Oct 2020, 15:51
Official
Hi Brianislav,
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 weeks, but given the circumstances, refunds are unfortunately taking much longer 12 -24 weeks or longer. These delays are due to various reasons, which include skeleton airline staff working through Covid and high volumes of refunds for airlines to process. Some airlines will only start processing refunds when they have resumed normal operations. As the airline sits with the funds of the ticket we have to wait for them to process from their side.
Rwandair Air will only start processing refunds from their side when they have resume normal operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart
Thanks for reaching out and we do apologise for the delay and frustration caused in waiting for your refund. Due to the current situation airlines are being inundated with refund requests and significant delays should be expected.
The normal refund process usually takes 8 weeks, but given the circumstances, refunds are unfortunately taking much longer 12 -24 weeks or longer. These delays are due to various reasons, which include skeleton airline staff working through Covid and high volumes of refunds for airlines to process. Some airlines will only start processing refunds when they have resumed normal operations. As the airline sits with the funds of the ticket we have to wait for them to process from their side.
Rwandair Air will only start processing refunds from their side when they have resume normal operations.
We realise that it is frustrating to wait for your money and we are putting as much pressure as we can on the airlines to process these as quickly as possible.
When our Refunds team have further updates they will communicate it to you in a timely fashion.
Kind Regards,
Travelstart